Signia has earned prominent recognition within the hearing care industry by winning the 2024 Excellence in Customer Service Award from the Business Intelligence Group. This accolade positions Signia alongside esteemed companies such as Mastercard, Pfizer, and Verizon Connect, underscoring its commitment to providing outstanding customer service. The strategic choices and leadership that led to this achievement show a dedication to excellence that others in the market aspire to match.
Leadership-Driven Transformation
At the heart of Signia’s customer service excellence are Corrinne Masto and Julie Mistove, whose leadership was instrumental in transforming call center operations. By focusing not only on efficiency and customer satisfaction but also on fostering a supportive team environment, they managed to revitalize Signia’s service delivery. Their innovative approach equipped the company to navigate the intricate demands of hearing care, ultimately improving customer relationships and setting new industry standards for service delivery.Cultivating Loyalty and Service Excellence
At Signia, the philosophy is clear: retaining current customers is more cost-effective than acquiring new ones. This principle guides their customer service model, compelling them to constantly refine their support and adjust to the dynamic needs of health professionals and end-users. Such tenacity in maintaining superior service levels earned Signia the Excellence in Customer Service Award, signifying their unwavering commitment to customer fulfillment and retention. This honor reflects not only the company’s remarkable achievements but also their ongoing pledge to serve with utmost competence and care.
