Tag: chatbots

Customer Engagement, Customer Experience

How Retailers Can Use AI to Improve Customer Experience and Build Trust

February 16, 2024

Via: Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated […]

Others, Tech

How AI Can Help You Create Human-Centric Retail Experiences

August 31, 2023

Via: Retail TouchPoints

Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for granted. Chatbots, Interactive Voice Response (IVR) and intent analysis can […]

Others, Tech

75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future

February 23, 2023

Via: Retail TouchPoints

The AI revolution is here, and customers already expect to benefit from the convenience it promises to deliver. Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not […]

Customer Engagement, Customer Experience

Shoppers Want Online Chatbots & Recommended Content

September 28, 2021

Via: Independent Retailer

What exactly are consumers looking for? The COVID-19 pandemic has caused a huge shift in the way they shop and what they want in terms of experiences from retailers. A new survey from Lucidworks, a provider of the Connected Experience […]

Others, Tech

Will Retail Chatbots Be the New Normal?

August 4, 2020

Via: Independent Retailer

Chatbots have become an essential feature for retailers across the world. Businesses benefit from these integrations since chatbots can boost sales, assist customers and help the company stand out. Though chatbots are already making progress in the retail world, AI […]

Customer Engagement, Customer Experience

Consumers like chatbots but prefer human interaction

July 17, 2019

Via: Retail Dive

Chatbot integration may have gotten off to a bumpy start, but the Drift and SurveyMonkey Audience report indicates that younger consumers may be more willing to engage with the technology. Per the report, 35% of consumers ages 18 to 24 […]

News & Trends

Study: Chatbots to drive $112B in retail sales by 2023

May 9, 2019

Via: Retail Dive

While chatbots have been derided for their inability to handle complex interactions with humans, tech companies are investing billions of dollars in the technology to make bots more conversational. As Juniper’s forecast suggests, chatbots are about to embark on a […]

News & Trends

Chatbots to talk up $11B in cost savings by 2023

July 5, 2018

Via: Retail Dive

It’s always hard to read about automation supplanting people, but it is an increasingly tight labor market and retailing is still a very margin-sensitive business. New research from Juniper outlines how chatbots will not only save on labor costs, but […]

News & Trends, Others, Tech

21% of US shoppers are using voice or chatbots for commerce

March 8, 2018

Via: Retail Dive

Hands on or hands off, the new generation of virtual assistants is engaging American consumers in a big way — hands down. A wide array of voice devices — now starring smart speakers, but also including smartphones and other computing […]

News & Trends

Top 8 Retail Trends to Watch in 2018

December 21, 2017

Via: Retail Info Systems News

Four years ago, I was invited to Dallas to meet with the merchandising, marketing and store operations executives at what was then called “JCP” to discuss how Coca-Cola might be a part of JCP’s re-envisioned store concept – a store-within-a-store […]

Others, Tech

Why chatbots fail and how retailers can make them work

June 23, 2017

Via: Essential Retail News

Most chatbots fail because companies either do not clearly define their purpose, or they set goals that are far too ambitious, according to a recent study by Forrester. The analyst group’s research, ‘Chatbots are Transforming Marketing’, suggests some bots are […]

Customer Engagement, Customer Experience, Others, Tech

Why many retail technologies tend not to catch on with consumers

February 24, 2017

Via: Internet Retailer

Retailers are spending lots of time and money trying out new, fancy technologies such as touchscreen mirrors in changing rooms and robo-assistants out in the racks to get consumers to buy more. Shoppers couldn’t care less. Home improvement chain Lowe’s […]

News & Trends

Three E-Commerce Trends From 2016

January 3, 2017

Via: The Retail TouchPoints Blog

Each year, online sales continue to grow at a steady pace. By the end of 2016, worldwide retail e-Commerce sales are expected to reach $1.915 trillion, according to eMarketer — a new record. But what could slow this growth? Alternatively, […]