Apparel retailer Ralph Lauren took the top spot in Retail Systems Research’s (RSR) fourth annual e-commerce report.
The “2020 Retailer Website Performance Evaluation – The Digital Experience: Retailers Who Neglect It Face Serious Consequences” report evaluates 80 major retail websites on page speed performance and shopper experience.
RSR conducted the study from April to May of 2020. It assembled a list of 80 top retail sites, and then evaluated these brands’ website performance across multiple criteria. This year it focused primarily on retailers’ mobile sites, due to consumers’ rapidly increasing trend to make that channel their primary point of contact with a brand and its products.
