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Study: 73% of consumers want self-service technology

January 15, 2019

That shoppers may be starting to prefer self-service retail technologies is not surprising, as more retailers have begun to embrace smart, mobile and automated checkout systems. Consumers are getting more experience with such options, and they like what they see. It makes sense, especially at moments when they want to get in and out of a store in a hurry, that they would choose self-service tools over engaging with another human.

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