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Retailers Re-Embrace Self-Checkout for a Quick Win

November 28, 2018

Retail store leaders are facing three huge asks: Squeeze more productivity from the workforce, operationalize click and collect, and make shopping fast, fun and friction-free. Oh, and of course, move fast. Many retailers are scoring a quick win on all three by adding or expanding self-checkout, considered an easy way to automate on the store floor to free up labor for click and collect and customer assistance.

Mature users like grocers and discounters are expanding self-checkout to as many as half of their checkout lanes at top performing locations, while simultaneously introducing the concept at lower-volume stores.

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