The study of 107 retail executives also found the adoption of mobile point-of-sale systems and curbside pickup sensors could increase by 2025.
While mobile point-of-sale systems and curbside pickup sensors are expected to be popular among specialty and department stores, grocery stores and general merchandise retailers are expected to adopt robots for associate tasks.
“Improving operational efficiency is crucial for retailers in today’s competitive landscape,” Gaurav Pant, chief insights officer at Incisiv, said in a statement. “Automation is imminent, and retailers must embrace it to streamline processes and reduce costs.”
