Retailers are rethinking how technology intersects with business as organizations pivot to post-pandemic operations.
CTO appointments at Neiman Marcus Group, StitchFix and Wayfair in January highlight the central role of technology in retail while signaling the change in expectations companies have for their technology leaders.
“The leader of technology is definitely broader than it historically has been, and it’s not viewed as back office as it was at one point,” said Katherine Graham Shannon, a partner in Heidrick & Struggles’ San Francisco office who oversees the firm’s global Digital Officers and Technology Officers practices.
