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How Lowe’s Can Use Robots To Increase Human-To-Human Face Time

February 22, 2017

Via: Forbes

Lowe’s Home Improvement recently announced layoffs as a part of an effort to “overhaul its staffing model.” The cuts, which will constitute less than one percent of the total staff, come in the context of a reshuffling of responsibilities, which a source told the CharlotteObserver is meant to provide an increase in “face time with customers.”

Some of the additional changes include reassigning job responsibilities and the elimination of the department manager title, a later Observer article reported. But Lowe’s is also eyeing expansion. Lowe’s plans to open 15 to 20 stores annually over the next three years, which the chain said will create 4,000 new store-level jobs.

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