You may have seen the news of installment payment company Affirm acquiring returns payment platform Returnly, and the more recent announcement of PayPal acquiring Happy Returns. Interestingly, we called this at the start of the year in our five predictions, noting: “Whether it’s a buy-now, pay-later business like AfterPay, Affirm or Klarna or a more established payment provider (Mastercard, Visa, Paypal, et al), we see 2021 as a year where payment businesses will invest in delivery and returns to differentiate themselves in the very crowded payments space.”
