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Apple woos retailers with new features

January 29, 2018

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Communications between businesses and their clients are quickly evolving beyond e-mail to features like chatbots, though adoption of chatbots is slow in some areas. Apple appeared to be all over the next phase in the chat revolution when it first outlined plans for the Business Chat capability last June, but, while it seemed like the feature would be available in that much-hyped iOS update, it still hasn’t been rolled out.

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