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Tag: social media marketing


Customer Engagement, Customer Experience

Community and Customer Journeys: Inside Brands’ Strategies on Threads

August 8, 2023

Via: Retail TouchPoints

Threads, Meta’s highly publicized “Twitter killer,” has seen dwindling engagement rates over the past few weeks. But that hasn’t stopped brands of all sizes and across categories from building out their presence on the app. Daily active user count was […]


Customer Engagement, Customer Experience

Increasing ROI on Instagram: From the Desk of a Social Media Manager

April 4, 2023

Via: Retail TouchPoints

Social media has become an essential part of any business’ marketing strategy, and Instagram has emerged as a leading platform for reaching out to potential customers. With more than 1.3 billion active users, 3.76 billion visits every day and 500 […]


Retail Types, Stores

Dollar General Ramps up Media Network to Reach Meta Platforms and Rural Customers

March 28, 2023

Via: Retail TouchPoints

Dollar General is rapidly expanding its DG Media Network (DGMN) through partnerships with Meta and LiveRamp. The Meta partnership will enable DGMN’s brand partners to reach Dollar General’s more than 90 million unique customer profiles across the Meta ecosystem. LiveRamp […]


Customer Engagement, Customer Experience

Levi’s Will Test AI-Generated Models to Boost Inclusivity and Personalization

March 27, 2023

Via: Retail TouchPoints

Levis Strauss & Co. (LS&Co.) is partnering with digital fashion studio Lalaland.ai to test AI-generated models to supplement human models, beginning later this year. Founded in Amsterdam in 2019, Lalaland.ai uses advanced AI to create hyper-realistic models of every body […]


E-commerce, Retail Types

Don’t be Fooled, Meta isn’t Abandoning Social Commerce — and Here’s Why

February 21, 2023

Via: Retail TouchPoints

Recent headlines about Meta’s Instagram and Facebook doing away with shopping features on their platforms might appear to be a retreat in the social commerce wars. In fact they are anything but — and with good reason. Social commerce sales […]


Customer Engagement, Customer Experience

5 Tips for Maintaining Subscription Momentum

January 3, 2023

Via: Retail TouchPoints

Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 billion in 2022 to a projected $43.13 billion in 2024. The firm points […]


News & Trends

Why You Need a Content Supply Chain

November 7, 2022

Via: Retail TouchPoints

In today’s social media-driven economy, the word content has never held more weight and currency. Consumers can’t get enough — the average digital content consumption is now six hours and 59 minutes per day, and that number is only going […]


Customer Engagement, Customer Experience

Marketers Must Adapt to Find More Authentic Ways to Engage With Customers

November 30, 2021

Via: Retail TouchPoints

Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. Commercial email open and click rates are on the […]


E-commerce, News & Trends, Retail Types

Study: Consumers Warm to Social Commerce, But Payment Mistrust Could Hamper Growth

June 7, 2021

Via: Retail TouchPoints

Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media. The increase in social […]


Customer Engagement, Customer Experience

Direct-To-Consumer Brands Are Finding New Ways To Engage With Customers

May 20, 2020

Via: Forbes

Even before the pandemic arrived, acquisition channels and costs were on the top of mind for a lot of direct-to-consumer brands. Since they can’t rely on exposure through big retail chains and online marketplaces, they have to find their own […]


Retail Types, Stores

Mall Recovery Report: Quick Rebound Or Long-Term Struggle?

April 23, 2020

Via: Retail TouchPoints

Even before COVID-19 dealt a body blow to “non-essential” physical retailers, malls were experiencing significant business headwinds — particularly in the “B” and “C” centers that lack major attractions and popular anchor stores. But now, in addition to the short-term […]


News & Trends

Should Retailers Steer Clear Of Facebook After The Cambridge Analytica Scandal?

April 18, 2018

Via: The Retail TouchPoints Blog

Although retailers are becoming savvier about using social media, they may be wary about Facebook after the revelation that Cambridge Analytica may have collected personal information from as many as 87 million Facebook users without permission. The scandal has brought […]