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Tag: Social Commerce


News & Trends

TikTok Shop Officially Debuts in the U.S.

September 12, 2023

Via: Retail TouchPoints

It might have been the worst-kept secret in retail, but after months of unconfirmed reports, behind-the-scenes testing and tales from the front lines, TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. While the ecommerce functionality has […]


Customer Engagement, Customer Experience

Community and Customer Journeys: Inside Brands’ Strategies on Threads

August 8, 2023

Via: Retail TouchPoints

Threads, Meta’s highly publicized “Twitter killer,” has seen dwindling engagement rates over the past few weeks. But that hasn’t stopped brands of all sizes and across categories from building out their presence on the app. Daily active user count was […]


News & Trends

The Future of International Commerce is Online — and the Field is Open

April 20, 2023

Via: Retail TouchPoints

Where will the next great international business opportunity appear? The somewhat unlikely locations are eight rapidly growing countries that are currently off of most retailers’ radar: Bangladesh, Egypt, Ethiopia, India, Indonesia, Kenya, Nigeria and the Philippines. These markets offer a […]


E-commerce, Retail Types

Don’t be Fooled, Meta isn’t Abandoning Social Commerce — and Here’s Why

February 21, 2023

Via: Retail TouchPoints

Recent headlines about Meta’s Instagram and Facebook doing away with shopping features on their platforms might appear to be a retreat in the social commerce wars. In fact they are anything but — and with good reason. Social commerce sales […]


Customer Engagement, Customer Experience

Embracing the Metaverse: A Bold Way to Improve Customer Retail Experiences

January 23, 2023

Via: Retail TouchPoints

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse simply integrates the physical and […]


E-commerce, Retail Types

Amazon to launch TikTok-like shopping experience in social commerce push

December 9, 2022

Via: Charged

Amazon is planning to roll out a TikTok-like feed on its ecommerce app, in a bid to entice new shoppers through a stream of photos and videos from well-known influencers. The move comes as shopping activity is declining amid the […]


Customer Engagement, Customer Experience

Will Shoppable Shorts become a viral sensation for YouTube?

November 29, 2022

Via: RetailWire

YouTube in late 2020 launched its Shorts feature to keep up with a new generation of competing video services posting short-form content. Now YouTube has added an e-commerce element to Shorts, so customers can buy as the minute-long videos fly […]


Customer Engagement, Customer Experience

YouTube expands shopping features amid digital ad slowdown

November 15, 2022

Via: Charged

YouTube is expanding its social commerce features as it introduces shopping features to the world’s biggest video streaming site. The move comes as a way of diversifying income as the digital ad slowdown starts to affect to the tech sector. […]


News & Trends

Mobile Ecommerce Success Calls for the ‘Instagramification’ of the App Experience

November 9, 2022

Via: Retail TouchPoints

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29%, according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This […]


News & Trends

Majority of Gen Z shoppers to use social media for festive shopping

November 4, 2022

Via: Charged

A whopping 80% of Gen Z consumers plan to use social media for their festive shopping this year, with 41% set to use it for most or all of their Christmas purchases, according to research by SimplicityDX. The research reveals […]


E-commerce, Retail Types

How Shopify is betting on social commerce to increase growth

September 7, 2022

Via: Charged

When Charged sat down to chat to Shopify director of EMEA expansions and partnerships Deann Evans, she said was “really keen” to join the company in August 2021 on its “mission to help more and more merchants.” However since then, […]


Others, Tech

Retail in the Metaverse

June 20, 2022

Via: Retail TouchPoints

The world has entered the next frontier of a commerce technological revolution. Move over real life; the metaverse is here. Welcome to the Metaverse Brands are beginning to utilize the metaverse by creating hubs where customers can interact and share […]


E-commerce, Retail Types

‘Like and share’: What shoppers really want from social commerce

March 25, 2022

Via: Charged

If you haven’t already bought something as a direct result of scrolling through your social feeds and feeling the irresistible urge to click ‘shop’, you may well be in the minority. As one of the fastest-growing online shopping trends, social […]


E-commerce, Retail Types

How Online Sellers Can Capitalize on Social Commerce Trends

February 15, 2022

Via: Independent Retailer

Over the past year, ecommerce spending has skyrocketed from a record high of $4.89 trillion set in 2021, to a predicted $5.42 trillion in 2022. Social commerce is a subset of ecommerce, and harnesses the purchasing power of young customers […]


News & Trends

Shop, watch and buy: M&S launches live shopping series

January 28, 2022

Via: Charged

M&S has launched a live shopping series on M&S.com, tapping into a growing trend for younger shoppers that’s expected to account for up to 20% of global ecommerce by 2026. Taking inspiration from consumers’ increased focus on health and wellness, […]


E-commerce, Retail Types

Social commerce boom sees 39% of younger shoppers buy as they scroll

January 28, 2022

Via: Charged

A social commerce boom is seeing almost two-fifths of younger shoppers buy as they scroll, according to a recent trends report from Checkout.com. The report found that 39% of shoppers aged between 18 and 35 are more likely to buy […]


E-commerce, Retail Types

Will social shopping even the e-commerce playing field?

January 26, 2022

Via: RetailWire

A new study predicts social commerce growth will spike in the years ahead and represent a “democratizing force,” opening up opportunities online for individuals and small businesses. “Any brand, large or small, can sell via social commerce, and any individual […]


News & Trends

Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

January 14, 2022

Via: Retail TouchPoints

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 trillion, up from $1.1 trillion in 2020, while U.S. sales reached $257 billion, up from $236 billion, according to data from […]


Editorial

5 Retail Trends That Will Reshape The Future

January 13, 2022

Via: Natalie Dunn

Although the winter holidays are essential for retailers around the world, the COVID-19 pandemic is still disrupting shopping habits and trends in retail. While many people had hoped that a return to normality will be possible this holiday season, the […]


News & Trends

Global online sales exceed $1 trillion during the holidays: Salesforce

January 12, 2022

Via: Retail Dive

The results of the report were driven by several trends, including early holiday shoppers, social commerce and flexible payment options. Because consumers wanted to avoid supply chain issues and stockouts, 30% of holiday sales worldwide were completed by Nov. 22. […]