Tag: shopping experiences

Customer Engagement, Customer Experience, Point of Purchase

Contactless Biometric Solutions for Better Shopping Experiences

February 16, 2023

Via: Retail TouchPoints

The global pandemic changed our world in so many ways — some good, some bad. Retail and hospitality industries were hit particularly hard. CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in […]

Customer Engagement, Customer Experience

4 stand-out examples of inclusive retail tech

January 20, 2023

Via: Charged

In today’s crowded ecommerce landscape, retailers are striving to set themselves apart in any way they can – and being as inclusive as possible is a crucial part of that, with disabled consumers accounting for around £274 billion of retail […]

Others, Tech

Virtual world shopping is not the metaverse: report

July 1, 2022

Via: Retail Dive

Virtual shopping experiences are wrongly being labeled as the metaverse, according to Forrester. Although retailers and brands have launched virtual shopping on Roblox, the report says these experiences have been mislabeled because, “they do not allow consumers to travel or […]

News & Trends

Retail Technology Trends That Will Shape 2022

December 28, 2021

Via: RIS News

With the pandemic continuing to shape the connected world, the next year will be about crafting shopping experiences that celebrate customers’ unique preferences while championing collaboration to establish seamless shopping journeys. Here are four trends for retailers and brands to […]

Customer Engagement, Customer Experience, News & Trends

How Consumer Data will Shape Retail Experiences in 2022

December 20, 2021

Via: Retail TouchPoints

Consumer habits changed drastically last year as people went online to shop. According to McKinsey, 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows […]

Customer Engagement, Customer Experience

Conversational Commerce is the Key to a Seamless Omnichannel Experience

October 5, 2021

Via: Retail TouchPoints

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We realized that our customers’ definition of ‘convenience’ […]

Customer Experience, Loyalty Programs

The Save Mart Companies Moves to Unlock New Revenue and Increase Customer Loyalty

August 25, 2021

Via: RIS News

The Save Mart Companies is moving to unlock new revenue opportunities and increased digital experiences for its customers across all 202 stores, under the banners of Save Mart, Lucky California, and FoodMaxx. It will leverage the Swiftly platform across its […]

Others, Tech

Why Checkout-Free Tech Is the Efficient, Convenience-Focused Tech Shoppers Demand

October 23, 2020

Via: Retail Info Systems News

Everything about the retail experience has changed — including when and if we snag a few impulse goodies on the way out. At Mars, we have had our eyes on this shift long before COVID-19 upended “normal” retail interactions, but […]