Tag: shopping experience

News & Trends

The top retail trends for 2023

February 6, 2023

Via: Retail Dive

The retail industry is reshaping the shopping experience in 2023, redefining not only how we shop and sell, but where we shop and what we buy (a mimosa while shopping, anyone?). The cutting-edge retail trends below are guiding each step […]

Customer Engagement, Customer Experience

Creating the Best Customer Experience

December 28, 2022

Via: RIS News

To create an ideal customer experience, retailers need to look at the entire purchasing process — from browsing and checkout through to delivery and returns. Every interaction with a brand is pivotal in developing a repeat (or better yet, lifelong) […]

Others, Tech

Alibaba Group launches luxury shopping experience in the metaverse

September 20, 2022

Via: Charged

Alibaba is launching a new, immersive shopping experience in the metaverse on its Tmall Luxury Pavilion platform. The shopping platform will host an AR fashion show accessible to select brands and give shoppers an exclusive ‘Meta Pass’, which confers priority […]

Customer Experience, Loyalty Programs

Saks Off 5th unveils tiered loyalty program

May 27, 2022

Via: Retail Dive

With Off 5th Rewards, the off-price retailer aims to incentivize customers to earn rewards easily and achieve higher statuses within a program, the company said. “Off 5th Rewards was created to provide additional value to our loyal customers in a […]

Retail Types, Stores

Retail’s Journey Toward Personalization

April 15, 2022

Via: Retail TouchPoints

The COVID-19 pandemic exacerbated the many issues affecting brick-and-mortar stores: retailers large and small closed a record-breaking 12,200 stores in the U.S. in 2020. But not everybody lost. The clear winners in retail were organizations that had invested in new […]

E-commerce, Retail Types

4 ways digital signage is transforming retail

February 28, 2022

Via: Retail Dive

The retail landscape has dramatically changed in recent years. Nearly 70% of customers want both in-store and online experiences as part of their shopping journey. The virtual and tangible worlds have collided, and digital signage is the window into those […]

News & Trends

Holiday rewind: How the shopping experience changed in 2021

January 10, 2022

Via: Retail Dive

And just like that — another holiday season has come and gone. Much like 2020, the holidays in 2021 were marked by the impacts of the pandemic. Retailers relied on fulfillment services like curbside pickup and same-day delivery to get […]

Customer Engagement, Customer Experience

Why multi-brand retailers can’t afford to ignore in-store digital marketing networks

October 22, 2021

Via: Retail Dive

Increasing margins may be the ultimate endgame in retail, but creating a memorable shopping experience is equally paramount. Reaching consumers with meaningful messaging at the point of purchase can go a long way in helping to inspire impulse buys, drive […]

News & Trends

The top retail trends in 2021

September 20, 2021

Via: Retail Dive

The retail industry is rethinking every detail of the shopping experience, redefining not only how we shop and sell, but the incredible advantages local, independent retailers have right now. The boutique on your town’s main drag, the shoppable post that […]

News & Trends

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

August 30, 2021

Via: Retail TouchPoints

I have very vivid memories about Service Merchandise, a now-defunct business with a unique ordering process focused on catalog inventory. For a kid, that kind of business model was the ultimate surprise and delight experience because it was so highly […]

Others, Tech

Walmart’s In-Store AR Experience Has Shoppers On the Hunt for Waffles + Mochi

July 9, 2021

Via: RIS News

Walmart has introduced a new augmented reality shopping experience in stores that encourages families to explore the aisles in search of Waffles + Mochi characters in order to unlock content. Based on the Waffles + Mochi Netflix children’s show, the […]


Has UX changed the way people shop in the physical world?

April 30, 2021

Via: Diana Beverly Ross

The way we shop in the physical world today is not the same as ten years ago. But why have behaviors changed so much and does online user experience (UX) have something to do with these changes? And what does […]

Others, Tech

In-store mobile tech draws repeat shoppers, study finds

January 14, 2020

Via: Retail Dive

Soti’s research indicates that shoppers have a favorable attitude toward in-store mobile technology, although that sentiment doesn’t quite extend to mobile payment apps like Apple Pay. Shoppers are looking for convenience above all else, making them highly likely to favor […]

Customer Experience, News & Trends, Point of Purchase

Nearly half of consumers would pay more for a better shopping experience

January 2, 2020

Via: Retail Dive

Respondents to the Accenture survey aren’t the only consumers who’ve expressed frustration about the shopping process. A Zebra Technologies survey found that 75% of millennials and 53% of Gen X consumers have left a store without buying an item to […]

Customer Engagement, Customer Experience, E-payment & Data Security, Tech

What Customers Want From the Checkout Process

November 19, 2019

Via: Independent Retailer

Online shopping may be growing in popularity among today’s time-strapped shoppers, but the lure of the brick-and-mortar store still brings out customers’ longing for a good, old-fashioned brick-and-mortar shopping experience. Since many small business owners are hyper-focused on bringing foot […]


Direct-to-Consumer Can Be a Supply Chain Nightmare, But It Doesn’t Have to Be

October 2, 2019

Via: SCMR Editorial

Today’s shopping experience is unlike anything we’ve ever seen before. Long-gone are the days when consumers can only enter a storefront to buy desired items and supplier, retailer, and customer relationships have all transformed as a result. As the ecommerce […]

Others, Tech

Tech has made shopping easier, but consumers still face basic hurdles

July 2, 2019

Via: Retail Dive

NRF’s research suggests that consumers are starting to adopt retailer’s technological innovations, including self-checkout, mobile payments and BOPIS. However, retailers still have a way to go before achieving greater satisfaction among customers. In addition to improving features and review searches […]

Customer Experience, Loyalty Programs

3 pillars to building shopper loyalty

September 6, 2018

Via: Retail Dive

Today’s retailers are facing an uphill battle. Consumer shopping behavior is continuously changing, and among larger retailers like mass merchants, wholesalers or grocery chains, there is fierce competition for shopper loyalty. Most leading retailers carry the same products from the […]

News & Trends, Others, Tech

2017 Innovations in Retail Technology – Research and Markets

November 20, 2017

Via: Business Wire

This edition of ITCC TOE provides a snapshot of some of the key ICT-led innovations for the retail industry. It highlights a set of innovative retail technologies that are available today and their key capabilities in addressing existing industry challenges […]

Others, Tech

Five ways Walmart uses big data

August 10, 2017

Via: Chain Store Age

Walmart is bullish on big data — especially when it comes to finding ways to better serve its shoppers. Big data volume continues to grow, but Walmart is using it to the company’s — and its customers’ — advantage. By […]