Tag: shoppers

May 24, 2023

COVID, Brexit, and more recently the war in Ukraine, along with a cost-of-living crisis have caused 80% of shoppers to change their purchasing behavior. Unsurprisingly, this has dramatically changed the shopper marketing landscape, and as a result, retail brands are […]

December 22, 2022

Inflation remains one of the most important issues facing the US economy at the moment. According to Statista, US prices rose 8.2 percent in September, compared to the corresponding month in 2021. The monthly inflation rate for American goods and […]

September 16, 2022

Inflation fears are lingering as retailers approach the holiday season, with 79% of consumers saying their finances are a concern and 62% expecting their living costs to increase even further in the next six months, according to EY‘s Future Consumer […]

September 15, 2022

Gen Z is arguably one of the most in-demand, and yet most elusive, generations of our time. While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors […]

August 30, 2022

Even as many households have cut discretionary spending during a time of high inflation, the beauty category is showing signs of resilience. Eighty-five percent of consumers have indicated a shift in their shopping behaviors, according to a recent Morning Consult […]

July 12, 2022

New research from FTI Consulting predicts that ecommerce sales will hit $1 trillion by Q3 this year, twice the number of 2018. Ecommerce sales were boosted by the pandemic and what the FTI described as “four quarters of hyper-growth” However, […]

June 29, 2022

A RetailWire headline last October asked the question: “Who protects store associates when shoppers lash out?” The answer to that question may come in new labor contracts being negotiated by unions representing frontline retail workers and their employers. A New […]

June 27, 2022

Consumers know what they want but all consumers aren’t the same. As the world and the economy change, people’s shopping priorities, and values, are split. Why do people shop? How do people shop? It’s all up for interpretation. It’s also […]

April 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands should put themselves in shoppers’ shoes. Consider how returns are central to the customer experience and can create […]

April 15, 2022

The COVID-19 pandemic exacerbated the many issues affecting brick-and-mortar stores: retailers large and small closed a record-breaking 12,200 stores in the U.S. in 2020. But not everybody lost. The clear winners in retail were organizations that had invested in new […]

January 24, 2022

In pre-pandemic days, window shopping consisted of walking by storefronts with no intention of buying. Now, a new generation of window shoppers have emerged as U.S. eCommerce sales totaled a record-shattering $469.2 billion in 2021: shoppers adding items to their […]

December 27, 2021

According to a Pymnts study, 45 percent of holiday shoppers would be willing to keep items they were planning to return in exchange for just a 10 percent discount. That figure climbs to 51 percent for a 20 percent discount […]

December 16, 2021

Consumers are shopping with intention this holiday season and prioritizing small and local businesses, according to a new Mastercard survey. In response to this growing desire to support Main Street and shop with meaning, Mastercard is rewarding cardholders when shopping […]

December 13, 2021

Fed up with mounting global crises, consumers are reaching for their credit cards to make up for missed pleasures with a hefty dose of retail therapy. For astute retailers, it’s an opportunity to boost profits and nurture eager spenders looking […]

November 1, 2021

From drone and autonomous vehicle deliveries to adding automated micro-fulfillment to dozens of stores, Walmart has a reputation for embracing digital innovation. In the past few months alone, the company has announced it’s testing a text-to-shop tool and further consolidating […]

October 25, 2021

eCommerce is hotter than ever. If you’re not selling online already, the time to get started was yesterday. Shoppers are moving between sales channels and are primed to buy online more and more. But you probably already know that—the question […]

September 28, 2021

What exactly are consumers looking for? The COVID-19 pandemic has caused a huge shift in the way they shop and what they want in terms of experiences from retailers. A new survey from Lucidworks, a provider of the Connected Experience […]

July 8, 2021

Natural Grocers has updated its loyalty program with new features and incentives. (N)power, first introduced in 2005, now makes it easier for consumers to earn rewards. Shoppers can earn one point for every $1 spent — there was previously differential […]

June 30, 2021

As more businesses around the world open their doors—and as more shoppers venture back into brick and mortar stores—there’s one question that can’t be overlooked: how do you attract customers in a completely new era of retail? After more than […]

June 23, 2021

Over half of adults will interact with brands through digital and virtual channels as opposed to face to face after the pandemic according to research from Nuance. The study looked at 10,000 adults across the US, UK, Germany, France and […]