Tag: seamless experiences

Customer Engagement, Customer Experience

How to Optimize Digital Customer Experiences

August 2, 2022

Via: Independent Retailer

No matter the retail category, customers’ expectations for seamless experiences is greater than ever. According to Harvard Business Review, prior to COVID, the majority of retail shoppers (73%) were utilizing a multitude of digital and physical retail touchpoints during their […]

Customer Experience, Loyalty Programs

Building Shopper Loyalty in the Customer-Centric Age

June 30, 2022

Via: RIS News

Building meaningful, long-term relationships with shoppers is more vital than ever in today’s ultra-competitive, need-it-now environment. To establish significant customer loyalty and ensure shoppers have no reason to try the competition smart retailers are implementing strategies, tactics, and technologies designed […]