October 11, 2022
Via: Joseph SaundersSince its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate. As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]
January 24, 2022
Via: RetailWireLululemon for the second year in row was the highest-ranking retailer on Glassdoor’s annual list of the “100 Best Places To Work,” coming in at the ninth spot. Like many other retailers landing on the list, perks were particularly called […]
Customer Engagement, Customer Experience
November 30, 2021
Via: Retail TouchPointsTraditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. Commercial email open and click rates are on the […]
Customer Experience, Loyalty Programs
February 11, 2019
Via: Customer Experience News & TrendsCustomers probably flock to your loyalty program, then scatter when it comes time to use it. Here’s why customers don’t participate enough – and how to make yours more effective. Less than half of customers who sign up for loyalty […]
September 28, 2023
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September 27, 2023
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September 27, 2023
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