February 22, 2024
Via: Retail DivePresident and CEO Ted Decker described 2023 as a year of moderation following three years of exceptional growth. The home improvement retailer started last year “with more inventory than we would’ve preferred,” Decker said, according to a Seeking Alpha call […]
February 7, 2024
Via: Retail TouchPointsThe retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. As demand for sustainability grows, retailers are tasked with reimagining their strategies to embrace eco-friendly solutions. Amidst these […]
E-payment & Data Security, Tech
January 16, 2024
Via: LightspeedData is the new currency—this has been one of the most popular corporate maxims in the last few years. It’s true data has allowed businesses to offer personalized services, but it has also exposed a fatal flaw. When you consider […]
September 25, 2023
Via: RetailWireThere’s no preserved food here; instead, pickleball is a paddle sport played on a small court that combines aspects of tennis, Ping-Pong, and badminton. Invented by three dads in 1965 on Bainbridge Island near Seattle, Washington, the first pickleball court […]
May 25, 2023
Via: Retail DiveTarget on Wednesday said it is pulling some items designed for Pride Month, following incidents in stores that put store workers at risk. The mass merchant said that for more than a decade it has offered an assortment of products […]
Customer Engagement, Customer Experience
May 8, 2023
Via: Retail TouchPointsAfter a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. While optimizing budgets in times of financial uncertainty makes sense, such times also provide smart marketers with easier opportunities to improve market position. According to research […]
E-payment & Data Security, Tech
April 3, 2023
Via: Retail TouchPointsRetail operations are an increasingly popular target for cybercriminals. The growth of online shopping, self-checkout systems, point-of-sale transactions and other digital processes has created numerous opportunities for attackers. Employing tactics ranging from social engineering to credit card skimming, criminals can […]
February 27, 2023
Via: RIS NewsWe don’t have a crystal ball, but it’s clear that workforce trends are shifting rapidly, transforming even in just the last two or three years as a result of a pandemic that forced companies to innovate with speed and agility […]
February 6, 2023
Via: Retail TouchPointsSuccessful retailers have put a lot of effort over the years into understanding their customers’ buying personas. They know that their customers are not monolithic. By catering to their unique characteristics during the buying process, retailers maximize revenue and customer […]
Customer Engagement, Customer Experience
December 29, 2022
Via: RIS NewsWithin the last 10 years, the retail industry has experienced an unprecedented digital transformation, further supercharged by the pandemic. In fact, since the pandemic began in 2020, e-commerce has grown two to five times faster than years previous, and in […]
December 19, 2022
Via: Retail TouchPointsHave you ever had your eye on a limited-edition item from your favorite brand? Occasionally, brands will advertise special releases on items like sneakers or jackets, other times it can be furniture or a once-in-a-lifetime experience like VIP tickets to […]
December 14, 2022
Via: Retail TouchPointsEver visited a retail customer service desk looking for a specific item and been told “The system says there are three in stock, but if they aren’t on the shelf, we don’t know where they are.”? Most shoppers have been […]
December 8, 2022
Via: Retail TouchPointsSuperstore retailer Meijer is scheduled to open its first Meijer Grocery stores on Jan. 26, 2023 in Michigan’s Orion and Macomb Townships. The supermarket store concept represents a departure for the Grand Rapids, Mich.-headquartered superstore retailer, relying on a smaller […]
November 28, 2022
Via: RetailWireWith inventories elevated in many categories and the economy slowing amid inflationary pressures, larger retailers are using reclaimed leverage to cancel orders, fight price increases and seek out concessions from suppliers. Vendors had enjoyed an extended period of pricing power […]
November 16, 2022
Via: Independent RetailerThis year, Drizly continued their annual Top Shelf Retailer Awards program to celebrate 100 retailers and brands who go above and beyond in 10 unique categories to create moment-making customer experiences. Award winners are based on customer store ratings, reviews, […]
October 6, 2022
Via: RetailWireSuzy Davidkhanian, principal analyst at Insider Intelligence, believes that, while the pandemic spurred many consumers to adopt retail app technology as in-store pickup and other omnichannel practices exploded, “many features are gimmicky or glitchy and cause more friction than convenience.” […]
September 29, 2022
Via: Retail TouchPointsMarketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend […]
September 28, 2022
Via: Retail DiveThe backdrop of this holiday season looks quite different than last year’s. While many consumers have adopted a sense of pre-pandemic normalcy with in-store shopping, inflation has largely hampered the industry’s success in 2022 so far. Some reports expect that […]
September 28, 2022
Via: Retail TouchPointsThere are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer […]
September 26, 2022
Via: Retail DiveA robust commerce network is crucial for retailers, suppliers and brands that aim to win in today’s Now Economy, where consumers expect a vast array of products to be available and delivered to their doorstep almost instantly. In fact, the […]