May 2, 2016
Via: The Retail Doctor BlogEveryone is busy trying to understand and predict the future of shopping and of retail in particular. But too many retailers have their heads down ignoring any new development as pie-in-the-sky or not relevant to them. They just want to […]
April 27, 2016
Via: The Retail Doctor BlogMost businesses see sales training as a cost when it should be seen as an investment. After all, learning is the source of competitive advantage. And that’s not technical knowledge, it is the soft skills of how to engage, build […]
Customer Engagement, Customer Experience
April 25, 2016
Via: The Retail Doctor BlogThis past week I was interviewed for a CNBC story on how CareerCast says working retail is one of the worst jobs you could have. The justification that stood out for me was, “Standing on your feet for long hours, […]
April 23, 2024
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