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Tag: Retail Sales Training


News & Trends

Retail Success: How To Keep Your Store From Being Your Personal Ball And Chain

August 11, 2017

Via: The Retail Doctor Blog

In 2001, Tim & Cynthia Holliday took a gamble:  They purchased Children’s World, a struggling children’s uniform, clothing, and toy store in Sarasota, Florida. Now 50-years-old, I met up with them just after they returned from a one-month vacation. Holliday […]


Customer Engagement, Customer Experience

How The Best Retail Salespeople Make The Sale

July 24, 2017

Via: The Retail Doctor Blog

I had finished speaking in San Francisco and was checking out the retail scene when I came across a smallish men’s boutique, Wilkes Bashford. The first floor had an eclectic mix of menswear, footwear, and several collectible books from Taschen. The […]


Customer Engagement, Customer Experience

How To Get Retail Shoppers To Make Unexpected Purchases In Your Store

May 8, 2017

Via: The Retail Doctor Blog

One of the best things you can hear in a retail store is, “I was just walking by and spotted this and I had to have it.” Why? Because it leads to an unexpected purchase. That’s where the real money […]


Customer Engagement, Customer Experience

Here’s Why You Need To Get Serious About Your Own Retail Customer Service And Engagement

May 1, 2017

Via: The Retail Doctor Blog

Brick and mortar stores have the ability to surprise and delight. So does a downtown shopping area. The sheer serendipity of walking into a store can present you with random points of view. Couple that with a retail crew trained […]


Customer Engagement, Customer Experience

What Do Shoppers Value and Want When They Walk Into Retail Stores?

April 24, 2017

Via: The Retail Doctor Blog

We now value the worth of something by how picture-ready it is. I got caught up in it myself while staying in Los Angeles recently. A trendy new ice cream shop next to my hotel was known for their bouquet […]


Customer Engagement, Customer Experience

7 Ways To Get Better At Selling In Your Retail Store

April 14, 2017

Via: The Retail Doctor Blog

Are you struggling to get more sales? Looking for how to sell more in your store? You can either watch a 90 second video about it here or read below. You can be a great retail salesperson if you follow […]


Retail Types, Stores

How to Find Strength In Being A Brick and Mortar Retail Store

January 3, 2017

Via: The Retail Doctor Blog

We all cope with a world spinning out of control by controlling our own environment as much as we can. Who we allow to follow us, the pictures we curate to show we’re having a great time, and who we […]


News & Trends

7 Ways How To Get Higher Sales Using The Best Selling Techniques In Retail

December 12, 2016

Via: The Retail Doctor Blog

Looking for effortless retail sales training that can transform your staff? Are you willing to do the hard work to achieve it? Sorry, is isn’t easy to transform your staff into selling powerhouses. Oh sure, you’ve probably heard it said […]


News & Trends

How To Get Long Term Retail Employees To Unlearn Bad Selling Habits

November 7, 2016

Via: The Retail Doctor Blog

There’s an old adage that goes something like you can’t put new ideas into a full bottle; you need to empty it to make way for the new. To do that you have to be open to the possibility of […]


News & Trends

9 Tips For Hiring And Training Holiday Retail Sales Employees

October 10, 2016

Via: The Retail Doctor Blog

Let’s be frank when it comes to hiring and training seasonal retail employees… All you really care about is that they show up when scheduled and don’t detract from your brand. They are there to take a lot of the […]


News & Trends

5 Pitfalls of DIY Retail Sales Training in Your Store

October 5, 2016

Via: The Retail Doctor Blog

While I love to speak to retailers and train them how to sell better in their stores, I have another passion for fixing up old houses. The first bathroom I remodeled, I decided to tile the tube walls myself and […]


News & Trends

Shut Up And Start Selling – How To Redirect From Sabotage To Retail Sales Success

August 22, 2016

Via: The Retail Doctor Blog

I was in a sporting goods store when I overheard a department manager talking to a clerk while about a half dozen shoppers walked around. “What are you doing standing behind the register?” he asked. The clerk replied, “I’m letting […]


Customer Engagement, Customer Experience

How Employees Buying With Their Own Wallets Are Killing Your Retail Sales

August 1, 2016

Via: The Retail Doctor Blog

Let’s be honest, a lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says they sell something. Most people like the illusion that somebody is not selling them but just helping them. As […]


News & Trends

Retail Training: How To Effectively Develop The Best Sales Skills

July 15, 2016

Via: The Retail Doctor Blog

Looking for the easy answer for how to develop the best retail sales skills? Knowing isn’t the problem… Let’s be honest, how many of you hear something, a light bulb goes off, and you immediately use it? Truth be told, […]


Customer Experience, Point of Purchase

Retailers, What Good Is Big Data If You Dont Use It To Boost Conversion Rates?

July 7, 2016

Via: The Retail Doctor Blog

When I was working with a franchise startup, we were seeking a POS system that could grow with us. The winner had multiple reporting capabilities. Our thought was, the more information, the more reporting a franchisee could do to thoroughlyunderstand […]


Customer Engagement, Customer Experience

How To Determine The ROI Of A Retail Sales Training Program

June 21, 2016

Via: The Retail Doctor Blog

Most businesses see sales training  as a cost when it should be seen as an investment. After all, learning is the source of competitive advantage.  And that’s not just technical knowledge, it is the soft skills of how to engage, […]


Customer Engagement, Customer Experience

7 Retail Customer Experience Mistakes Retailers Make

June 13, 2016

Via: The Retail Doctor Blog

As a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I was standing in line for an iced tea at a coffee house. Just as I was about to give […]


News & Trends

Selling Techniques In Retail – 5 Reasons Why Your Employees Can’t Learn

June 6, 2016

Via: The Retail Doctor Blog

Shortly after moving into my new home, I realized one tree in the yard needed trimming. There was an owner’s manual on the shelf next to the chainsaw, but I ignored it. How hard could it be? I filled up […]


E-payment & Data Security, Tech

5 Ways Brick and Mortar Retailers Should Prepare For Better Future

May 23, 2016

Via: The Retail Doctor Blog

First the bad news for retailers… You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar stores should still account for approximately 85 percent of US retail sales in 2025”? Turns out it’s […]


Customer Engagement, Customer Experience

Millennials, He Wrote: How Retailers Are Paying The Price Of Ignoring Baby Boomer Customers

May 16, 2016

Via: The Retail Doctor Blog

Yesterday, the New York Times ran the story, Bargain-Hunting Frenzy Threatens Traditional Department Stores. Macy’s, Nordstrom and others’ earnings look especially bleak after the government reported that overall retail spending had ticked higher in April. In other words shoppers were out […]