August 11, 2017
Via: The Retail Doctor BlogIn 2001, Tim & Cynthia Holliday took a gamble: They purchased Children’s World, a struggling children’s uniform, clothing, and toy store in Sarasota, Florida. Now 50-years-old, I met up with them just after they returned from a one-month vacation. Holliday […]
Customer Engagement, Customer Experience
July 24, 2017
Via: The Retail Doctor BlogI had finished speaking in San Francisco and was checking out the retail scene when I came across a smallish men’s boutique, Wilkes Bashford. The first floor had an eclectic mix of menswear, footwear, and several collectible books from Taschen. The […]
Customer Engagement, Customer Experience
May 8, 2017
Via: The Retail Doctor BlogOne of the best things you can hear in a retail store is, “I was just walking by and spotted this and I had to have it.” Why? Because it leads to an unexpected purchase. That’s where the real money […]
Customer Engagement, Customer Experience
May 1, 2017
Via: The Retail Doctor BlogBrick and mortar stores have the ability to surprise and delight. So does a downtown shopping area. The sheer serendipity of walking into a store can present you with random points of view. Couple that with a retail crew trained […]
Customer Engagement, Customer Experience
April 24, 2017
Via: The Retail Doctor BlogWe now value the worth of something by how picture-ready it is. I got caught up in it myself while staying in Los Angeles recently. A trendy new ice cream shop next to my hotel was known for their bouquet […]
Customer Engagement, Customer Experience
April 14, 2017
Via: The Retail Doctor BlogAre you struggling to get more sales? Looking for how to sell more in your store? You can either watch a 90 second video about it here or read below. You can be a great retail salesperson if you follow […]
January 3, 2017
Via: The Retail Doctor BlogWe all cope with a world spinning out of control by controlling our own environment as much as we can. Who we allow to follow us, the pictures we curate to show we’re having a great time, and who we […]
December 12, 2016
Via: The Retail Doctor BlogLooking for effortless retail sales training that can transform your staff? Are you willing to do the hard work to achieve it? Sorry, is isn’t easy to transform your staff into selling powerhouses. Oh sure, you’ve probably heard it said […]
November 7, 2016
Via: The Retail Doctor BlogThere’s an old adage that goes something like you can’t put new ideas into a full bottle; you need to empty it to make way for the new. To do that you have to be open to the possibility of […]
October 10, 2016
Via: The Retail Doctor BlogLet’s be frank when it comes to hiring and training seasonal retail employees… All you really care about is that they show up when scheduled and don’t detract from your brand. They are there to take a lot of the […]
October 5, 2016
Via: The Retail Doctor BlogWhile I love to speak to retailers and train them how to sell better in their stores, I have another passion for fixing up old houses. The first bathroom I remodeled, I decided to tile the tube walls myself and […]
August 22, 2016
Via: The Retail Doctor BlogI was in a sporting goods store when I overheard a department manager talking to a clerk while about a half dozen shoppers walked around. “What are you doing standing behind the register?” he asked. The clerk replied, “I’m letting […]
Customer Engagement, Customer Experience
August 1, 2016
Via: The Retail Doctor BlogLet’s be honest, a lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says they sell something. Most people like the illusion that somebody is not selling them but just helping them. As […]
July 15, 2016
Via: The Retail Doctor BlogLooking for the easy answer for how to develop the best retail sales skills? Knowing isn’t the problem… Let’s be honest, how many of you hear something, a light bulb goes off, and you immediately use it? Truth be told, […]
Customer Experience, Point of Purchase
July 7, 2016
Via: The Retail Doctor BlogWhen I was working with a franchise startup, we were seeking a POS system that could grow with us. The winner had multiple reporting capabilities. Our thought was, the more information, the more reporting a franchisee could do to thoroughlyunderstand […]
Customer Engagement, Customer Experience
June 21, 2016
Via: The Retail Doctor BlogMost businesses see sales training as a cost when it should be seen as an investment. After all, learning is the source of competitive advantage. And that’s not just technical knowledge, it is the soft skills of how to engage, […]
Customer Engagement, Customer Experience
June 13, 2016
Via: The Retail Doctor BlogAs a motivational speaker, I travel a lot and encounter customer service mistakes all the time. A few weeks ago, I was standing in line for an iced tea at a coffee house. Just as I was about to give […]
June 6, 2016
Via: The Retail Doctor BlogShortly after moving into my new home, I realized one tree in the yard needed trimming. There was an owner’s manual on the shelf next to the chainsaw, but I ignored it. How hard could it be? I filled up […]
E-payment & Data Security, Tech
May 23, 2016
Via: The Retail Doctor BlogFirst the bad news for retailers… You know how I’ve included this quote from McKinsey in several of my previous blog posts, “Brick-and-mortar stores should still account for approximately 85 percent of US retail sales in 2025”? Turns out it’s […]
Customer Engagement, Customer Experience
May 16, 2016
Via: The Retail Doctor BlogYesterday, the New York Times ran the story, Bargain-Hunting Frenzy Threatens Traditional Department Stores. Macy’s, Nordstrom and others’ earnings look especially bleak after the government reported that overall retail spending had ticked higher in April. In other words shoppers were out […]