January 29, 2024
Via: Camila MendesThe world of online retail has really opened up over the last ten years. From groceries and apparel, to furniture and collector’s items, anything and everything is up for grabs from the comfort of your home or the palm of […]
Customer Engagement, Customer Experience
February 20, 2023
Via: Retail TouchPointsDigital signage looks vastly different today from my early days working for a niche hardware manufacturer developing simplistic solutions for groceries and customer-facing retail applications. Digital signage then was quite simplistic. These solutions didn’t incorporate interactive touch — because most […]
Customer Engagement, Customer Experience
August 9, 2022
Via: Independent RetailerAs the fall season is rapidly approaching, shoppers are on the lookout for fun events and festivities. Given the welcoming shift to social activities ramping up this year with a decrease in pandemic anxiety, savvy retailers have superheaded the re-emergence […]
Customer Engagement, Customer Experience
August 2, 2022
Via: Independent RetailerNo matter the retail category, customers’ expectations for seamless experiences is greater than ever. According to Harvard Business Review, prior to COVID, the majority of retail shoppers (73%) were utilizing a multitude of digital and physical retail touchpoints during their […]
Customer Engagement, Customer Experience
July 29, 2022
Via: Independent RetailerWith the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within […]
June 22, 2022
Via: Retail DiveHerrington brings a wealth of online retail experience to his new role, which will put him in charge of a large chunk of Amazon’s operations, including the delivery infrastructure that sits at the heart of the e-commerce giant’s business. Herrington […]
August 26, 2019
Via: Retail Info Systems NewsThe Walt Disney Company and Target are collaborating to bring the Disney retail experience to Target stores and the website. The collaboration encompasses experiential retail and merchandising – including the launch of 25 Disney stores within select Target stores nationwide […]
Customer Engagement, Customer Experience, News & Trends
May 25, 2017
Via: Retail Info Systems NewsAmazon. To the customer the word is synonymous with low prices, unlimited assortment, and fast and free shipping. To retailers it is a constant reminder that the retail landscape has been forever changed and they need to adopt to keep […]
Customer Experience, Loyalty Programs
April 26, 2017
Via: Essential Retail NewsWe’re becoming smarter shoppers. Whether it’s because we want the best deal for a restricted budget, or because we’re more confident about what we want from the retail experience, our loyalty isn’t easily earned. While our parents and grandparents generations […]
E-payment & Data Security, Tech
February 18, 2016
Via: Lightspeed POSThe mobile in-store experience is the wave of the future, changing the way retailers conduct their business and interact with their customers. How exactly does an iPad change the traditional retail experience for both the retailer and shopper? 1. By […]