Tag: Predictive Analytics

January 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Gen AI, with its vast […]

August 29, 2023

Fast-moving innovation is a tricky thing. What was a surprise-and-delight experience for customers two years ago is now an expectation. And when that expectation isn’t met, it’s a big problem. For example, according to Forbes, 71% of B2C customers expect […]

August 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. In fact, seven out of 10 marketers in the U.S. are using generative AI […]

August 3, 2023

Retail marketing is undergoing its largest transformation since the dot.com boom. The ongoing decentralization of retail and retail marketing is forcing CMOs to embrace new strategies in the media world to compete, especially amid more ephemeral brand affinity. By now […]

August 1, 2023

How can retailers transform losses into profits? External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. As a result, profitability is now a top priority for […]

July 26, 2023

The retail landscape of yesterday is no more. Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Retailers can no longer turn a blind eye to the reality that today’s […]

January 23, 2023

Australian supermarket Woolworths has succeeded in using analytics to inform and redesign a number of processes core to its business in a short amount of time. In a session at the NRF 2023 Big Show, Brad Banducci, chief executive officer […]

December 13, 2022

This holiday season has ushered in a period of peak price-sensitivity. Consumers continue to wonder whether or not we’re in a recession, and while spending is continuing on, there’s certainly an understanding that times are tougher. This exceedingly cost-conscious mindset, […]

November 9, 2022

Presented here for discussion is a summary of a current article published with permission from Knowledge@Wharton, the online research and business analysis journal of the Wharton School of the University of Pennsylvania. “The Customer-Base Audit,” co-authored by Wharton marketing professor […]

October 26, 2022

Nothing beats having an item in stock. New research shows that brick and mortar retailers that need to backorder items to meet customer demand are losing out in the longer run. Researchers from Northwestern and Tulane universities reviewed thousands of […]

August 10, 2022

Hurricane Season 2022 is underway, and with it comes the looming threat of outages and downtime for retailers. Forecasters are projecting an above-average storm season for the sixth consecutive year, with the first tropical storms forming and Hurricane Agatha already […]

May 26, 2022

Shopify is often seen as an alternative for independent sellers frustrated with Fulfillment by Amazon’s changing inventory rules and increasing seller costs. Will acquiring Deliverr help close the gap on fast fulfillment? Deliverr’s technology integrates third-party sellers with major e-commerce […]

April 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. […]

April 5, 2022

In February it was announced that Best Buy chose Amazon Web Services (AWS) as its preferred Cloud technology partner. This would not be so newsworthy If not for the many retailers either shunning AWS or keeping investments in the cloud […]

November 9, 2021

On November 2-4, 2021, the NextGen Supply Chain Conference, presented by Supply Chain Management Review, brought together an impressive lineup of more than 400 industry leaders for three days of interactive presentations and case studies that covered state-of-the-art innovation and […]

October 7, 2021

Gap Inc. has acquired Context-Based 4 Casting Ltd. (CB4), a New York and Tel Aviv-based start-up that uses artificial intelligence and machine learning technologies to improve the customer experience and drive sales through predictive analytics and demand sensing. “We believe […]

September 17, 2021

At the height of the COVID pandemic, retail profitability took a back seat to meeting customer demand by whatever means necessary. Retailers had to quickly expand omnichannel operations, often without concern for efficiency, to meet the simple goal of getting […]

December 29, 2020

According to McKinsey, the retail industry has the potential to create $1.7 trillion of value, or 12.39 percent of total sales, from artificial intelligence. How much value do you think AI creates for a retail business? Before answering such a […]

September 22, 2020

In October 2019, months before the coronavirus crisis hit, Amazon.com made a strategic decision to offer free grocery delivery to those in the U.S. with a Prime subscription. This step was another sign that Amazon was actively working to establish […]

August 25, 2020

New research by Acosta suggests 53 percent of shoppers plan to stock up on groceries if another pandemic shutdown occurs. “As COVID cases continue to rise, most shoppers believe we’re headed for another shutdown and plan to respond accordingly, so […]