February 9, 2024
Via: SCMR EditorialThe supply chain and workforce that make up the sector are constantly evolving. Labor shortages in transportation and warehousing are quick to make headlines, but job opportunities across the supply chain continue to go unfilled despite promising pay and benefits. […]
July 26, 2023
Via: Retail TouchPointsThe retail landscape of yesterday is no more. Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Retailers can no longer turn a blind eye to the reality that today’s […]
February 15, 2023
Via: RetailWireTechnological automation continues to stoke enthusiasm among advocates and fears among detractors, with the former seeing unprecedented new ways to streamline operations and the latter concerned about the potentially devastating impact on the job market. Retail has already witnessed some […]
January 23, 2023
Via: RetailWireAustralian supermarket Woolworths has succeeded in using analytics to inform and redesign a number of processes core to its business in a short amount of time. In a session at the NRF 2023 Big Show, Brad Banducci, chief executive officer […]
November 3, 2022
Via: RetailWireIn recent months we have read Wegmans announce that it is pulling its self-checkout technology because of concerns over theft; Tesco is facing customer displeasure with its self-checkouts; Albertsons is redeploying self-checkout after an eight-year hiatus; Kroger added Everseen’s Visual […]
October 31, 2022
Via: Retail DiveDeals, it appears, go through cycles. Some years the market is red hot and other times — well, things fall apart. Or shift in some way. For example, 2020 kickstarted a wave of initial public offerings. They hit a 20 […]
August 26, 2022
Via: Retail DiveWhether or not FedEx Ground contractors agree with Patton Logistics and Route Consultant founder Spencer Patton, thousands listened to his argument on how the delivery giant must change this past weekend in Las Vegas. Since he sent a letter on […]
Customer Engagement, Customer Experience
August 17, 2022
Via: Retail DiveRetail CMOs have seen a rough few years, even before the impacts of the pandemic set in. In the first couple months of 2020, six retailers had named new CMOs or laid off existing ones in a reshuffling of the […]
Customer Engagement, Customer Experience
June 28, 2022
Via: Retail DiveSustainability seems like a simple concept on the surface, but it hides an enormous array of complexity. Retailers can work on sustainability in every aspect of their business. Tackling sustainability can mean creating apparel with new materials, developing refillable packaging, […]
June 21, 2022
Via: Retail DiveAdecade ago, more than 1,100 people died when Rana Plaza, an 8-story factory in Bangledesh, collapsed. Workers, noticing cracks in the structure for weeks, begged management not to be sent inside the building, but to no avail. Once it began […]
June 14, 2022
Via: RetailWireSam’s Club will start charging most members a $4 curbside-pickup fee after June 28. Free curbside pickup was traditionally reserved for Plus members, but the fee was waived “for a limited time” for Standard members in June 2020 in light […]
June 13, 2022
Via: Retail DiveOver the past two or three decades, investors of all sorts have shaped the retail industry in myriad ways. Activist shareholders have advocated for mergers, sales, spinoffs, stock buybacks and asset sales. Private equity investors have taken over dozens of […]
June 6, 2022
Via: Retail DiveIn a panel discussion early last year, Ron Jarvis, chief sustainability officer at The Home Depot, spoke a deep truth about all of the retailers pursuing sustainability: that there’s really no such thing as an environmentally friendly company. “People ask […]
May 10, 2022
Via: RetailWireSome big name grocers have been closing store locations against the backdrop of record-breaking inflation. Walmart closed three under-performing locations in April, in Louisville, Cincinnati and Bellevue, Washington, with plans to close two more soon, according to Eat This, Not […]
May 9, 2022
Via: RetailWireAsda is testing an hourly delivery option that lets customers communicate directly with the “personal shopper” who is collecting their orders in-store. A three-month trial of the service in Leeds and Bristol in the U.K. is being conducted in partnership […]
April 20, 2022
Via: Retail DiveSpring spurs homeowners to tackle fresh projects with new tools and materials. For Lowe’s to fulfill this incoming demand amid global supply chain challenges, it had to take on a renovation project of its own. “Just like any other company […]
March 10, 2022
Via: Retail DiveOff-price retailers often rise above the challenges that tend to hurt most stores. For example, when the economy is weak, people shop off-price to save money; when the economy is strong people shop off-price because they have money to spend. […]
March 3, 2022
Via: Retail DiveFor many companies, an unexpected bill for $400 million would be a crucible, if not the beginning of a tailspin. For Walmart, the world’s largest company by revenue, it was a mere speed bump. That figure, $400 million, was what […]
February 22, 2022
Via: RetailWireA recent McKinsey study detailed a wide range of inefficiencies from using stores for online fulfillment as well as the risks the method presents to the in-store experience. Having pickers in aisles, either for online or pickup fulfillment, may create […]
February 18, 2022
Via: Retail DiveSasser has overseen a massive expansion of Dollar Tree, taking the form of an ongoing build-out of its namesake footprint as well as the acquisition of Family Dollar in 2015. During his tenure, the company has grown from $1 billion […]