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Tag: operations


Retail Types, Stores

Have grocery self-checkouts been designed to disappoint?

November 3, 2022

Via: RetailWire

In recent months we have read Wegmans announce that it is pulling its self-checkout technology because of concerns over theft; Tesco is facing customer displeasure with its self-checkouts; Albertsons is redeploying self-checkout after an eight-year hiatus; Kroger added Everseen’s Visual […]


News & Trends

3 retail deals that went awry this year

October 31, 2022

Via: Retail Dive

Deals, it appears, go through cycles. Some years the market is red hot and other times — well, things fall apart. Or shift in some way. For example, 2020 kickstarted a wave of initial public offerings. They hit a 20 […]


Suppliers

How tensions between FedEx Ground and its contractors reached a boiling point

August 26, 2022

Via: Retail Dive

Whether or not FedEx Ground contractors agree with Patton Logistics and Route Consultant founder Spencer Patton, thousands listened to his argument on how the delivery giant must change this past weekend in Las Vegas. Since he sent a letter on […]


Customer Engagement, Customer Experience

Retail CMO budgets increased in 2022: Gartner

August 17, 2022

Via: Retail Dive

Retail CMOs have seen a rough few years, even before the impacts of the pandemic set in. In the first couple months of 2020, six retailers had named new CMOs or laid off existing ones in a reshuffling of the […]


Customer Engagement, Customer Experience

How retailers are grappling with sustainability

June 28, 2022

Via: Retail Dive

Sustainability seems like a simple concept on the surface, but it hides an enormous array of complexity. Retailers can work on sustainability in every aspect of their business. Tackling sustainability can mean creating apparel with new materials, developing refillable packaging, […]


News & Trends

How retailers’ attitudes toward unionization clash with their ESG policies

June 21, 2022

Via: Retail Dive

Adecade ago, more than 1,100 people died when Rana Plaza, an 8-story factory in Bangledesh, collapsed. Workers, noticing cracks in the structure for weeks, begged management not to be sent inside the building, but to no avail. Once it began […]


Retail Types, Stores

Should retailers charge for curbside pickup?

June 14, 2022

Via: RetailWire

Sam’s Club will start charging most members a $4 curbside-pickup fee after June 28. Free curbside pickup was traditionally reserved for Plus members, but the fee was waived “for a limited time” for Standard members in June 2020 in light […]


News & Trends

Can investors make retail sustainable?

June 13, 2022

Via: Retail Dive

Over the past two or three decades, investors of all sorts have shaped the retail industry in myriad ways. Activist shareholders have advocated for mergers, sales, spinoffs, stock buybacks and asset sales. Private equity investors have taken over dozens of […]


News & Trends

Retail is fundamentally bad for the environment. And doing better isn’t easy.

June 6, 2022

Via: Retail Dive

In a panel discussion early last year, Ron Jarvis, chief sustainability officer at The Home Depot, spoke a deep truth about all of the retailers pursuing sustainability: that there’s really no such thing as an environmentally friendly company. “People ask […]


Retail Types, Stores

Is inflation the true cause of recent supermarket closures?

May 10, 2022

Via: RetailWire

Some big name grocers have been closing store locations against the backdrop of record-breaking inflation. Walmart closed three under-performing locations in April, in Louisville, Cincinnati and Bellevue, Washington, with plans to close two more soon, according to Eat This, Not […]


Suppliers

Should grocery shoppers and delivery personnel be talking?

May 9, 2022

Via: RetailWire

Asda is testing an hourly delivery option that lets customers communicate directly with the “personal shopper” who is collecting their orders in-store. A three-month trial of the service in Leeds and Bristol in the U.K. is being conducted in partnership […]


Suppliers

How Lowe’s retooled its logistics network to meet pandemic demand

April 20, 2022

Via: Retail Dive

Spring spurs homeowners to tackle fresh projects with new tools and materials. For Lowe’s to fulfill this incoming demand amid global supply chain challenges, it had to take on a renovation project of its own. “Just like any other company […]


News & Trends

The pandemic rattled off-price retail in Q4

March 10, 2022

Via: Retail Dive

Off-price retailers often rise above the challenges that tend to hurt most stores. For example, when the economy is weak, people shop off-price to save money; when the economy is strong people shop off-price because they have money to spend. […]


News & Trends

Size matters: How Walmart and Target dominated amid disruption, inflation

March 3, 2022

Via: Retail Dive

For many companies, an unexpected bill for $400 million would be a crucible, if not the beginning of a tailspin. For Walmart, the world’s largest company by revenue, it was a mere speed bump. That figure, $400 million, was what […]


Retail Types, Stores

Are stores the answer to last-mile delivery?

February 22, 2022

Via: RetailWire

A recent McKinsey study detailed a wide range of inefficiencies from using stores for online fulfillment as well as the risks the method presents to the in-store experience. Having pickers in aisles, either for online or pickup fulfillment, may create […]


Retail Types, Stores

Dollar Tree’s executive chairman to retire

February 18, 2022

Via: Retail Dive

Sasser has overseen a massive expansion of Dollar Tree, taking the form of an ongoing build-out of its namesake footprint as well as the acquisition of Family Dollar in 2015. During his tenure, the company has grown from $1 billion […]


Customer Engagement, Customer Experience

Retailers need to prove their sustainability cred to grow sales

January 27, 2022

Via: RetailWire

Through a special arrangement, presented here for discussion is a summary of a current article from the blog of Oliver Guy, Senior Director, Industry Solutions, Software AG. Retailers in 2022 will need to prove their sustainability commitments and establish their […]


Retail Types, Stores

Mob thefts rock retail. What can stores do?

November 23, 2021

Via: RetailWire

U.S. retailers have experienced a rash of highly orchestrated and alarming smash-and-grab thefts recently, notably in California’s Bay Area and Chicago. Around 80 looters flooded a Nordstrom location in Walnut Creek, CA, on Saturday, stealing armfuls of merchandise and attacking […]


FMCG products, Retail Types

How disruptive is the rapid delivery model to grocery?

October 29, 2021

Via: RetailWire

According to a recent Pitney Bowes BOXpoll survey, 54 percent of U.S. consumers believe grocery delivery within an hour is important to them, well above other categories. That’s good news for the wide range of “ultra-fast” or “rapid” delivery upstarts […]


News & Trends

Will physical and digital retail operations perform better on their own?

October 20, 2021

Via: RetailWire

The lure of high valuation, standalone digital businesses is leading some retailers in a new strategic direction. While most sales come through stores, online is accelerating because of shopping trends begun at the onset of the pandemic. The challenges of […]