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Tag: online


E-commerce, Retail Types

E-commerce sales exceeded $1 trillion in 2022: report

January 31, 2023

Via: Retail Dive

After the coronavirus pandemic pushed consumers to shop more online, e-commerce sales have continued to grow in recent years. A March 2021 Adobe report found that the shoppers spent a total of $844 billion since March 2020. It also predicted […]


E-commerce, Retail Types

Online sales tumble for the 17th month in a row in August

September 20, 2022

Via: Charged

Online retail sales tumbled by -4.1% year-on-year (YoY) in August 2022, marking the 17th month in a row of negative growth since May 2021, according to the latest IMRG Capgemini Online Retail Index. This decline reverses the positive progress seen […]


Customer Experience, Loyalty Programs

Ikea to add increased benefits for loyalty program members

September 15, 2022

Via: Charged

Ikea has increased the number of perks for members of its loyalty program, including a 5% saving on eligible in-store purchases and offering “special” pricing on select delivery options online, it said in a release. The discount applies to the […]


FMCG products, Retail Types

Online grocery sales drop by nearly 9%

August 23, 2022

Via: Charged

Online grocery sales fell by 8.7% in to the four weeks ended 13 August, as UK shoppers spent £3.6 billion on groceries at convenience stores, according to new data. NielsenIQ revealed over the four week period, total grocery sales remained […]


E-commerce, Retail Types

Next online shopping ‘grounds to a halt’

August 4, 2022

Via: Charged

High street retailer Next has revealed its online shopping has grounded to a halt, whilst in-store retail has had a “renaissance”. As retail sales recovered from the Covid-19 pandemic, online growth reverted back to its longer term trajectory, the retailer […]


Customer Engagement, Customer Experience

How to Optimize Digital Customer Experiences

August 2, 2022

Via: Independent Retailer

No matter the retail category, customers’ expectations for seamless experiences is greater than ever. According to Harvard Business Review, prior to COVID, the majority of retail shoppers (73%) were utilizing a multitude of digital and physical retail touchpoints during their […]


Customer Engagement, Customer Experience

H&M, Google Cloud Partner to Draw on Store, Online, Brand and Supplier Data to Boost CX

June 30, 2022

Via: Retail TouchPoints

H&M will work with Google Cloud’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. The partnership’s goal is to develop an enterprise data backbone that […]


News & Trends

Do Retail Algorithms Enhance Efficiency or Exclusivity?

March 4, 2022

Via: Retail TouchPoints

Without question, the pandemic has changed the way consumers shop. The number of online purchases has skyrocketed, with many people embracing the “click-and-collect” method. On the business side meanwhile, retailers are now expected to deliver services that are not only […]


E-commerce, Retail Types

Experiences in E-Commerce: A Look at Retail 2022 and Beyond

March 2, 2022

Via: RIS News

The world has been turned around since 2020, and many of us have firmly adopted the convenience of shopping from the comfort of the couch. But even if we’re doing more online, we haven’t entirely forgotten what we expect from […]


News & Trends

Why Retail Needs More Empathetic Leaders 

February 4, 2022

Via: Retail TouchPoints

Empathy is in short supply these days, as more meetings and relationships take place online rather than in person. I think this is a problem and we really need more empathy from leaders in these difficult times. Generally, individuals who […]


News & Trends

Retail returns increased to $761 billion in 2021

January 26, 2022

Via: SCMR Editorial

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 percent of total U.S. […]


E-commerce, Retail Types

The Retailer’s Checklist for Starting an Online Store

October 25, 2021

Via: Lightspeed POS

eCommerce is hotter than ever. If you’re not selling online already, the time to get started was yesterday. Shoppers are moving between sales channels and are primed to buy online more and more. But you probably already know that—the question […]


News & Trends

Retailers Can Reduce Maintenance Costs By Taking Care of Their Assets

October 22, 2021

Via: RIS News

As the world continues to be affected by the pandemic and more people are being vaccinated, lockdowns are being eased. As a result, many are seeing customers return a little closer to the “old normal.” However, retailers must make the […]


E-commerce

Online luxury sales driving post-pandemic recovery according to new data

September 10, 2021

Via: Charged

Online luxury retail sales skyrocketed 50 per cent over the first half of 2021 as it became the fastest growing sector thanks to a “growing digitally native middle class”. Luxury ecommerce sales across international markets are driving the post-pandemic economic […]


E-commerce, Retail Types

Online retail sales drop for 4th month in a row as supply issues bite

September 9, 2021

Via: Charged

Online retail sales dropped by a further 9.3 per cent in August marking the fourth consecutive months of decline. While the UK’s ecommerce sales decline slowed slightly from July’s fall of 9.6 per cent, August’s performance was still well below […]


E-commerce, Retail Types

Ebay becomes latest to show signs the pandmic-online boom is over seeing shares dip 2%

August 12, 2021

Via: Charged

Ebay’s shares have dipped two per cent in extended trading as it became the latest online retailer to show signs the pandemic-driven online boom is ending. Ebay saw sales jump 14 per cent to $2.7 billion over the three months […]


E-commerce, Retail Types

Online-only retailers saw first sales drop since start of pandemic in July

August 10, 2021

Via: Charged

Online retail sales have continued to plummet for the third month in a row as spending continues to be “redistributed” and post-pandemic spending patterns begin to emerge. UK ecommerce sales fell 9.6 per cent in July compared to a year […]


FMCG products, Retail Types

Chinese online grocer MissFresh shares drop 26% on Nasdaq debut

June 28, 2021

Via: Charged

Chinese online grocery delivery company MissFresh saw its share price tumble 25.7 per cent from the IPO price, closing at $9.66 a share. The MissFresh IPO was one of the largest US offerings in 21 years however its debut has […]


E-payment & Data Security, Tech

In the age of online shopping, shoplifting has gone digital 

May 6, 2021

Via: Charged

The pandemic has forced shoppers to dramatically alter their behaviour. In no sector is this more obvious than in food shopping. Grocers have experienced huge demand for online shopping in the last twelve months. According to Nielsen IQ, 41 per […]


E-commerce, Retail Types

Online is Crucial for Small Businesses

April 29, 2021

Via: Independent Retailer

Most shoppers keep their smartphones on them for immediate access to information. In fact, 76 percent of consumers look for a company’s online presence before visiting in-person, according to a new report from Visual Objects, a directory of design and […]