March 1, 2024
Via: RetailWireMore local governments are restricting or outright banning new warehouses that may be required to support the next stage of e-commerce growth. Among the recent local uprisings, the Board of Trustees of the city of Deerfield, Illinois, in early February […]
December 5, 2023
Via: Retail DiveThe Bank of America survey respondents signal their intention to continue spending more online next year following a rise in e-commerce spending this year. In July, FTI Consulting released a report predicting that American consumers will drive online retail sales […]
March 22, 2023
Via: ChargedNike performed strongly in its third quarter ending February 28, 2023, with a 14% increase in revenue and 20% spike in digital sales. On a currency-neutral basis, online sales were up 24%, while direct sales increased by 22%. In total, […]
January 31, 2023
Via: Retail DiveAfter the coronavirus pandemic pushed consumers to shop more online, e-commerce sales have continued to grow in recent years. A March 2021 Adobe report found that the shoppers spent a total of $844 billion since March 2020. It also predicted […]
September 20, 2022
Via: ChargedOnline retail sales tumbled by -4.1% year-on-year (YoY) in August 2022, marking the 17th month in a row of negative growth since May 2021, according to the latest IMRG Capgemini Online Retail Index. This decline reverses the positive progress seen […]
Customer Experience, Loyalty Programs
September 15, 2022
Via: ChargedIkea has increased the number of perks for members of its loyalty program, including a 5% saving on eligible in-store purchases and offering “special” pricing on select delivery options online, it said in a release. The discount applies to the […]
August 23, 2022
Via: ChargedOnline grocery sales fell by 8.7% in to the four weeks ended 13 August, as UK shoppers spent £3.6 billion on groceries at convenience stores, according to new data. NielsenIQ revealed over the four week period, total grocery sales remained […]
August 4, 2022
Via: ChargedHigh street retailer Next has revealed its online shopping has grounded to a halt, whilst in-store retail has had a “renaissance”. As retail sales recovered from the Covid-19 pandemic, online growth reverted back to its longer term trajectory, the retailer […]
Customer Engagement, Customer Experience
August 2, 2022
Via: Independent RetailerNo matter the retail category, customers’ expectations for seamless experiences is greater than ever. According to Harvard Business Review, prior to COVID, the majority of retail shoppers (73%) were utilizing a multitude of digital and physical retail touchpoints during their […]
Customer Engagement, Customer Experience
June 30, 2022
Via: Retail TouchPointsH&M will work with Google Cloud’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. The partnership’s goal is to develop an enterprise data backbone that […]
March 4, 2022
Via: Retail TouchPointsWithout question, the pandemic has changed the way consumers shop. The number of online purchases has skyrocketed, with many people embracing the “click-and-collect” method. On the business side meanwhile, retailers are now expected to deliver services that are not only […]
March 2, 2022
Via: RIS NewsThe world has been turned around since 2020, and many of us have firmly adopted the convenience of shopping from the comfort of the couch. But even if we’re doing more online, we haven’t entirely forgotten what we expect from […]
February 4, 2022
Via: Retail TouchPointsEmpathy is in short supply these days, as more meetings and relationships take place online rather than in person. I think this is a problem and we really need more empathy from leaders in these difficult times. Generally, individuals who […]
January 26, 2022
Via: SCMR EditorialRetailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 percent of total U.S. […]
October 25, 2021
Via: Lightspeed POSeCommerce is hotter than ever. If you’re not selling online already, the time to get started was yesterday. Shoppers are moving between sales channels and are primed to buy online more and more. But you probably already know that—the question […]
October 22, 2021
Via: RIS NewsAs the world continues to be affected by the pandemic and more people are being vaccinated, lockdowns are being eased. As a result, many are seeing customers return a little closer to the “old normal.” However, retailers must make the […]
September 10, 2021
Via: ChargedOnline luxury retail sales skyrocketed 50 per cent over the first half of 2021 as it became the fastest growing sector thanks to a “growing digitally native middle class”. Luxury ecommerce sales across international markets are driving the post-pandemic economic […]
September 9, 2021
Via: ChargedOnline retail sales dropped by a further 9.3 per cent in August marking the fourth consecutive months of decline. While the UK’s ecommerce sales decline slowed slightly from July’s fall of 9.6 per cent, August’s performance was still well below […]
August 12, 2021
Via: ChargedEbay’s shares have dipped two per cent in extended trading as it became the latest online retailer to show signs the pandemic-driven online boom is ending. Ebay saw sales jump 14 per cent to $2.7 billion over the three months […]
August 10, 2021
Via: ChargedOnline retail sales have continued to plummet for the third month in a row as spending continues to be “redistributed” and post-pandemic spending patterns begin to emerge. UK ecommerce sales fell 9.6 per cent in July compared to a year […]