Tag: online shoppers


5 Ways to Turn Ecommerce Shipping Delays into Opportunities

November 2, 2021

Via: Lightspeed POS

Fast ecommerce shipping has become the standard for online shoppers, with big players offering 24 hour—and sometimes even same day—shipping. The only thing more pleasing is fast and free shipping. Unfortunately, ongoing struggles with the global supply chain and overloaded […]


Walmart steps up delivery, online alcohol availability as holidays near

October 26, 2021

Via: Retail Dive

With the holiday season approaching, Walmart wants to give people broader flexibility when placing delivery orders as the company competes with other retailers for online shoppers. Walmart’s decision to extend its delivery service by two hours each day means customers […]

E-commerce, Retail Types

84% of shoppers will reject retailers that offer poor returns processes

May 26, 2021

Via: Charged

84 per cent of online shoppers would refuse to use a retailer again after a bad returns experience according to new research from Klarna. The research also found that 39 per cent of consumers have done more shopping online since […]


How the pandemic changed retail supply chains

April 26, 2021

Via: Retail Dive

It became clear early on in the pandemic that e-commerce would emerge as a rare bright spot from the crisis. With the general guidance being to stay home, consumers frequently chose one of two options when they needed something: consolidating […]


Retailers face operational, logistical hurdles in pandemic-driven switch to ship from store

October 21, 2020

Via: Retail Dive

Retailers scrambled to change their fulfillment operations as the coronavirus pandemic gripped the country. Stores shut down, and those left open had to figure out a way to get their inventory to online shoppers. In April, Levi’s began increasing its […]

Customer Experience, Point of Purchase, Suppliers

Why Your Store Should Offer BOPIS

December 16, 2019

Via: SCMR Editorial

Optimize customer experience and sales by offering online shoppers the option to pick up their purchases in your stores. Retailers consider the last mile of their fulfillment operation to be the most important to get right in order to keep […]

News & Trends

No free returns? More than half of shoppers won’t buy

April 23, 2019

Via: Retail Dive

Yes, returns are costly for retailers, but, as this latest report points out, getting returns right is key to satisfying customers. It’s critical for stores to provide customers with a seamless returns process and multiple payment options, which might mean […]

Customer Engagement, Customer Experience

73% of online shoppers click on Amazon product ads while browsing

March 20, 2019

Via: Retail Dive

The Feedvisor study sheds light on the central role that Amazon plays in most consumers shopping journeys, as 66% start their product searches on the platform and 74% go to Amazon to make a purchase. The finding that 73% of […]

Customer Engagement, Customer Experience

What retailer has the best online customer experience?

February 24, 2016

Via: Chain Store Age

When it comes to providing a positive environment for online shoppers, one retailer stands above the rest. In conjunction with its 18th Annual Mystery Shopping Study conducted in the fourth quarter of 2015, the e-tailing group has released its ninth […]

Loyalty Programs, News & Trends

Return To Sender: UPS Wraps Up Holiday Shipping Season With Easier Returns

December 31, 2015

Via: Innovative Retail Technologies News

Wrong size, wrong color, wrong style, just simply wrong for you? With consumers breaking online shopping records, post-holiday merchandise returns and exchanges will extend the UPS holiday peak shipping season into the New Year. National Returns Day is Jan. 6, […]