Tag: online reviews

News & Trends

Online Reviews Establish Trust & Drive Purchase Behavior

August 26, 2021

Via: Independent Retailer

The ecommerce world has changed dramatically since the height of the pandemic, and now that many consumers are used to shopping online, these changes could be here to stay. Probably one of the bigger changes is the importance of online […]

Customer Engagement, Customer Experience

How do online reviews build trust?

November 4, 2020

Via: RetailWire

Research continues to show that most consumers trust online reviews as much or nearly as much as recommendations from family and friends. The data continues to offer insights into what’s driving that trust. Among the findings: Four-star reviews are often […]

E-commerce, Retail Types

How Online Reviews can Drive More Retail Sales

November 18, 2019

Via: Lightspeed POS

Receiving and promoting online customer reviews can enormously impact your retail business. Positive customer reviews can influence consumers to pull the trigger and make a purchase. If you want your retail business to sell more, driving more positive online reviews […]

Customer Engagement, Customer Experience

How to get more online reviews: harness the power of customer trust

January 23, 2018

Via: Lightspeed POS

Online reviews of your business and products are no longer a nice-to-have: they’re critical to growing your business and expanding your customer base. In these times of digitalization, consumers can—and will—seek out information before making any purchase. According to our […]

Customer Engagement, Customer Experience

Why retailers should embrace online reviews

August 4, 2017

Via: Essential Retail News

Right retailers, put your consumer shopping hat on for one moment and picture this… you’re looking for a restaurant while holidaying in the South of France and you see some concerning comments on Yelp about a local eatery which has […]

Others, Tech

Why A Few Bad Reviews Won’t Ruin Your Business

August 16, 2016

Via: The Retail TouchPoints Blog

Online reviews are no longer just convenient, they are now critical to a consumer’s decision to buy or pass on a product or service. A recent Trustpilot survey found 88% of consumers feel reviews are important and have an impact […]