August 26, 2021
Via: Independent RetailerThe ecommerce world has changed dramatically since the height of the pandemic, and now that many consumers are used to shopping online, these changes could be here to stay. Probably one of the bigger changes is the importance of online […]
Customer Engagement, Customer Experience
November 4, 2020
Via: RetailWireResearch continues to show that most consumers trust online reviews as much or nearly as much as recommendations from family and friends. The data continues to offer insights into what’s driving that trust. Among the findings: Four-star reviews are often […]
November 18, 2019
Via: Lightspeed POSReceiving and promoting online customer reviews can enormously impact your retail business. Positive customer reviews can influence consumers to pull the trigger and make a purchase. If you want your retail business to sell more, driving more positive online reviews […]
Customer Engagement, Customer Experience
January 23, 2018
Via: Lightspeed POSOnline reviews of your business and products are no longer a nice-to-have: they’re critical to growing your business and expanding your customer base. In these times of digitalization, consumers can—and will—seek out information before making any purchase. According to our […]
Customer Engagement, Customer Experience
August 4, 2017
Via: Essential Retail NewsRight retailers, put your consumer shopping hat on for one moment and picture this… you’re looking for a restaurant while holidaying in the South of France and you see some concerning comments on Yelp about a local eatery which has […]
August 16, 2016
Via: The Retail TouchPoints BlogOnline reviews are no longer just convenient, they are now critical to a consumer’s decision to buy or pass on a product or service. A recent Trustpilot survey found 88% of consumers feel reviews are important and have an impact […]
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