Tag: online purchases

E-payment & Data Security, Tech

Lack of payment options cause 9 in 10 shoppers to abandon online purchases

June 27, 2022

Via: Charged

New research from payment provider Mollie has found that a lack of payment options means that nine in 10 consumers abandon payments. Mollie‘s survey of 1,000 UK consumers asked participants about their shopping habits and experiences – it was revealed […]

E-commerce, Retail Types

How to get a bigger slice of the ecommerce pie

March 14, 2022

Via: Retail Dive

Convenience is everything when it comes to online purchases. And it’s not about the math constant ℼ but about a constant in ecommerce that helps retailers get a bigger slice of the pie: conversions. Ecommerce businesses know all too well […]

Customer Experience, E-commerce, Point of Purchase, Retail Types

Online retail won’t go back to slower pre-pandemic growth says Mastercard CEO

January 13, 2021

Via: Charged

Online shopping is due to continue accelerating at greater speeds after the pandemic is over, according to Mastercard’s chief executive Michael Miebach. Speaking to a virtual panel at CES yesterday, Miebach said that months of lockdowns had forced customers to […]

E-commerce, Retail Types

Online purchases now account for up to 70% of John Lewis sales

December 22, 2020

Via: Charged

Purchases made online accounted for up to 70 per cent of sales at John Lewis this year, as the retailer reported back on its Shop, Live, Look consumer report for 2020. Examining customer trends in the past 12 months, John […]

E-commerce, News & Trends, Retail Types

Black Friday And Cyber Monday To Hit $23 Billion: By The Numbers

November 25, 2020

Via: Forbes

Black Friday essentially began a month ago in October with Amazon AMZN +2.3% Prime Day as retailers started taking advantage of early promotional tactics to win over customers long before Thanksgiving weekend. However, even with the longer season for holiday […]

Customer Engagement, Customer Experience

3 Ways To Harmonize the Customer Experience

November 16, 2020

Via: Retail Info Systems News

Staying competitive in the new reality is like a giant question mark for most retailers. Industry experts seem to agree that it’s not about just a simple act of selling something anymore — it’s about offering a gratifying and preferably […]

E-commerce, Retail Types

Study: 62% of shoppers that struggle to complete purchases abandon their carts

October 13, 2020

Via: Retail Dive

As the COVID-19 pandemic forced nonessential retailers to close their doors, some stores, such as Kohl’s and GameStop, saw a spike in their e-commerce operations. The coronavirus pandemic has reinforced the importance of e-commerce as well as brought to light […]

Customer Experience, Point of Purchase

Purchases That Come Back to Haunt You

November 21, 2019

Via: Independent Retailer

A higher percentage of sales are starting to result in returns. Many people order items with no intention of keeping them. Sometimes it’s a matter of short-term usage, such as buying a new suit for an event, and returning it […]

News & Trends

Study: 57% of consumers would use voice for cheaper goods, not big ticket items

July 29, 2019

Via: Retail Dive

The global consumer survey suggests that acceptance of voice-activated systems is growing with the popularity of digital assistants and smart speakers like Amazon Echo and Google Home. That means brands and marketers must have a strategy to develop voice-powered apps […]

News & Trends

21% of oversized online purchases arrive damaged

August 27, 2018

Via: Retail Dive

In the Amazon age of retailing, customers have come to expect their online purchases fast and free, with shipping reliability a given, according to research from uShip. But when it comes to oversized items, that’s not so easy — not […]

Customer Experience, Loyalty Programs

Target testing alternative loyalty program

March 20, 2018

Via: Retail Dive

Purchases through Target’s Redcard rose from about 6% in 2010 to 19% in 2013, but that momentum was interrupted by the retailer’s huge 2013 data breach, according to the Star Tribune. Since then the company has experimented with non-Redcard perks, […]

News & Trends

Price still drives online purchases

June 8, 2016

Via: Internet Retailer

Price continues to trump all other factors in determining where consumers buy online: 87% of consumers in a recent survey cited price as “very” or “extremely” influential. The findings come from the 2016 BigCommerce State of Omnichannel Retail Study, which […]