July 7, 2021
Via: ChargedAmazon, Alibaba, Wayfair, and Pinduoduo all saw revenues jump more than 30 per cent last year as the ecommerce sector exploded in popularity. According to new figures from GlobalData, nine of the top ten ecommerce companies across the globe reported […]
Customer Experience, Loyalty Programs
March 19, 2021
Via: Retail TouchPointsThe retail world is experiencing a significant change in how consumers are interacting with their brands. In 2020, the growth in online sales has accelerated to reach levels not expected until 2022 due to the pandemic. In the U.S. alone, […]
November 30, 2018
Via: Retail DiveRetailers with large-scale service needs are increasingly turning to various forms of automated technology to support customer service operations. When you consider how much money might otherwise be spent on staffing up call centers with humans, it’s easy to see […]
October 3, 2018
Via: Retail DivePwC’s survey results indicate that brands and retailers need to be prepared for the growing number of consumers who will shop on their phones or checkout at stores using a mobile device. Cross-channel strategies will be key with 75% surveyed […]
April 23, 2024
April 16, 2024
April 5, 2024
April 16, 2024
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