Tag: online consumers

E-commerce, Retail Types

9 out of 10 of the world’s largest ecommerce companies saw double-digit growth last year

July 7, 2021

Via: Charged

Amazon, Alibaba, Wayfair, and Pinduoduo all saw revenues jump more than 30 per cent last year as the ecommerce sector exploded in popularity. According to new figures from GlobalData, nine of the top ten ecommerce companies across the globe reported […]

Customer Experience, Loyalty Programs

Phasing in Live Engagement Helps Retailers Build Loyalty with Online Consumers

March 19, 2021

Via: Retail TouchPoints

The retail world is experiencing a significant change in how consumers are interacting with their brands. In 2020, the growth in online sales has accelerated to reach levels not expected until 2022 due to the pandemic. In the U.S. alone, […]

News & Trends

70% consumers still want human interaction versus bots

November 30, 2018

Via: Retail Dive

Retailers with large-scale service needs are increasingly turning to various forms of automated technology to support customer service operations. When you consider how much money might otherwise be spent on staffing up call centers with humans, it’s easy to see […]

News & Trends

16% of consumers to use smartphones for holiday shopping

October 3, 2018

Via: Retail Dive

PwC’s survey results indicate that brands and retailers need to be prepared for the growing number of consumers who will shop on their phones or checkout at stores using a mobile device. Cross-channel strategies will be key with 75% surveyed […]