Tag: Online Consumer

Customer Engagement, Customer Experience

The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

November 10, 2022

Via: Retail TouchPoints

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report, which notes that “Over the […]