Top

How NFT Gamification Can Impact Customer Experiences in the Retail Industry in 2023

Card payments soared to 90% of retail transactions in 2021

How Amazon has eliminated friction at checkout

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

The Rise of Voice Search: Top 2 Reasons Why B2B Marketers Must Start Preparing

Tag: Online Chatbots

Customer Engagement, Customer Experience

Shoppers Want Online Chatbots & Recommended Content

September 28, 2021

Via: Independent Retailer

What exactly are consumers looking for? The COVID-19 pandemic has caused a huge shift in the way they shop and what they want in terms of experiences from retailers. A new survey from Lucidworks, a provider of the Connected Experience […]