Top

FTC, 17 states sue Amazon for ‘exploiting its monopoly power’

Omnichannel fulfillment obstacles don’t have to hold you back

Parisian charm: 4 examples of the best in-store tech in Paris

How NFT Gamification Can Impact Customer Experiences in the Retail Industry in 2023

Card payments soared to 90% of retail transactions in 2021

Tag: omnichannel returns

Customer Engagement, Customer Experience

The Return Process: The Bane Of Many Retailers And Most Consumers

April 17, 2017

Via: The Retail TouchPoints Blog

Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience that led to repeat purchases, long lines and unclear policies can […]