August 9, 2022
Via: ChargedRetailers should integrate text messages into their marketing channels, according to new research from Wunderkind, surveying over 2,000 consumers. The data revealed that while email is still the preferred marketing channel, text is becoming more prevalent. Approximately 84% saying they […]
Customer Engagement, Customer Experience, Loyalty Programs
July 22, 2022
Via: Independent RetailerAn increasing number of brands are seeing the advantages of influencer marketing. Customers want to purchase products that are used by people they trust, and that includes the influencers they follow on social media. Influencer marketing is not just a […]
Customer Engagement, Customer Experience
July 19, 2022
Via: Independent RetailerIn today’s increasingly digital world, it has become easier for brands to expand consumers’ awareness. However, this is useless without loyal customers. Understanding brand loyalty and the shopper mindset is vital in helping retailers manage and grow in this ever-changing […]
Customer Engagement, Customer Experience
June 28, 2022
Via: Retail DiveSustainability seems like a simple concept on the surface, but it hides an enormous array of complexity. Retailers can work on sustainability in every aspect of their business. Tackling sustainability can mean creating apparel with new materials, developing refillable packaging, […]
E-commerce, Retail Types, Stores
May 31, 2022
Via: Independent RetailerWhile many believed the pandemic would put the nail in brick-and-mortar’s coffin, brands were quick to pivot and eagerly met their customers where they wanted to shop: online. With mandates continuing to lift nationwide and more folks venturing out in […]
Customer Experience, Loyalty Programs
May 27, 2022
Via: Retail DiveWith Off 5th Rewards, the off-price retailer aims to incentivize customers to earn rewards easily and achieve higher statuses within a program, the company said. “Off 5th Rewards was created to provide additional value to our loyal customers in a […]
May 18, 2022
Via: RIS NewsWhether you strive to win a sport championship, a music competition, or a spelling bee, winning requires you to do the same thing: You must out-perform your rivals. Moving up in the annual list of the Top 100 Retailers by […]
May 3, 2022
Via: Independent RetailerPrivacy has been at the core of recent development regarding consumer data. Key legislation across the world, such as GDPR in Europe or CCPA in California, focus on ensuring consumer privacy, especially the digital footprint of consumers in the U.S. […]
Customer Experience, Loyalty Programs
April 28, 2022
Via: Independent RetailerInflationary concerns are growing across the globe. The cost of just about every product and service is at their highest level since 1981, and the ripple effect on businesses is that sales are slowing as consumers look for ways to […]
April 20, 2022
Via: Nakisani JacobsThe capabilities of voice-enabled devices have evolved since the introduction of voice search, allowing consumers to conduct increasingly complex and accurate searches. Because of this, we are on the verge of not only a search revolution but also an eCommerce […]
Customer Engagement, Customer Experience
April 19, 2022
Via: ChargedThe government is issuing new legislation and reforms to help protect consumers as it clamps down on fake reviews, online rip-offs and rogue traders. The reforms, announced by the government on Wednesday 20 April, will clamp down on fake reviews […]
March 31, 2022
Via: Retail DiveGoogle created the Retail Search feature to address inadequate searches that lead to cart abandonment on e-commerce sites. The tech giant conducted a survey with the Harris Poll indicating that 94% of U.S. consumers quit a shopping session due to […]
March 9, 2022
Via: Lightspeed POSIf you’re an independent entrepreneur with an eCommerce business or online store, you’ve probably participated in some aspect of digital marketing. Maybe you’ve posted about your products on social media. Or sent a welcome email to your customers. Or maybe […]
February 15, 2022
Via: Independent RetailerOver the past year, ecommerce spending has skyrocketed from a record high of $4.89 trillion set in 2021, to a predicted $5.42 trillion in 2022. Social commerce is a subset of ecommerce, and harnesses the purchasing power of young customers […]
January 28, 2022
Via: ChargedM&S has launched a live shopping series on M&S.com, tapping into a growing trend for younger shoppers that’s expected to account for up to 20% of global ecommerce by 2026. Taking inspiration from consumers’ increased focus on health and wellness, […]
January 18, 2022
Via: Retail DiveThis is a year of bold change for retailers. Consumers continue to grapple with the lingering effects of the pandemic, including supply chain hiccups and other shifts that are changing the way they buy. As behaviors evolve, consumers expect more […]
December 28, 2021
Via: Independent RetailerRetail is undergoing an unprecedented transition. Ecommerce has been on the rise, and then COVID-19 happened, rocking the industry to its core as stores around the world closed and online sales skyrocketed. Amid all of these changes, sustainability has moved […]
December 20, 2021
Via: Retail DiveThe 2020 holiday season saw record breaking numbers for online shopping, which comes as no surprise to us amidst the pandemic that pushed many different aspects of life online. In a survey by Coveo Qubit of 1,500 participants from the […]
November 22, 2021
Via: Retail DiveThe commercial potential of augmented reality (AR) technology is arguably the hottest topic in retail right now. As the Covid-19 pandemic accelerated the shift towards online shopping, AR technology emerged as one of the most promising tools in eCommerce. By […]
November 22, 2021
Via: ChargedAliExpress has continued its efforts to digitalise for international merchants and streamline its logistics ecosystem at its 2021 11.11 Global Shopping Festival, which lasted 48 hours. This year also marked the first time the online retail marketplace’s gala took place […]