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Tag: e-commerce experience


News & Trends

For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

November 15, 2023

Via: Retail TouchPoints

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]


E-commerce, Retail Types

Consumers Just Keep Spending Online: Here’s How to Keep it Going this Holiday Season and into 2024

November 13, 2023

Via: Retail TouchPoints

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]


E-commerce, Retail Types

How Ebay is Separating Itself from the Marketplace Pack with a Focus on ‘Enthusiasts’

October 3, 2023

Via: Retail TouchPoints

As it marks its 28th year in business, Ebay finds itself in a vastly different world than the one where it started. Back in 1995, “online marketplaces” weren’t a thing, Amazon was still just a bookseller, Google didn’t even exist […]


E-commerce, Retail Types

Ebay Develops New AI Listing Tool to Streamline Seller and Buyer Experiences

September 11, 2023

Via: Retail TouchPoints

Sellers on any online marketplace know that the key to success is a well-constructed product detail page (PDP). But putting together a good PDP can be time-consuming, which is why many marketplaces are now rolling out AI-powered tools to help […]


Customer Engagement, Customer Experience

Levi’s Will Test AI-Generated Models to Boost Inclusivity and Personalization

March 27, 2023

Via: Retail TouchPoints

Levis Strauss & Co. (LS&Co.) is partnering with digital fashion studio Lalaland.ai to test AI-generated models to supplement human models, beginning later this year. Founded in Amsterdam in 2019, Lalaland.ai uses advanced AI to create hyper-realistic models of every body […]


News & Trends

Overstock Teams with UPS to Tackle Home Furnishings Returns

November 8, 2022

Via: Retail TouchPoints

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. The partnership will give both Overstock and UPS the “opportunity to better understand […]


E-commerce, Retail Types

JCPenney Aims to Boost Beauty Inclusivity with New AR, AI Tools

September 12, 2022

Via: Retail TouchPoints

JCPenney is doubling down on its inclusivity efforts in the beauty space through a new partnership with Revieve, offering a collection of AR- and AI-powered beauty and skincare experiences. The new digital experiences have launched a little over a year […]


E-commerce, Retail Types

Ecommerce Merchandising Platform nfinite Raises $100M

June 7, 2022

Via: Retail TouchPoints

nfinite, a SaaS platform that that enables 3D-based ecommerce merchandising, has raised $100 million in Series B funding, led by global software investor Insight Partners with participation from existing investor USVP (U.S. Venture Partners). As marketing teams explore the future […]


FMCG products, Retail Types

How China’s Missfresh Makes Rapid Grocery Delivery Pay

June 6, 2022

Via: Retail TouchPoints

The profit margin at grocery has always been razor-thin, and now, with online grocery growing in popularity, retailers must add the costs of picking individual orders and doorstep delivery to their already tight balance sheets. As grocers around the world […]


News & Trends

Ulta Launches Retail Media Network, Sephora Likely Not Far Behind

May 20, 2022

Via: Retail TouchPoints

Ulta Beauty is the latest retailer to launch a retail media network, aiming to tap into the growing pool of ad dollars flowing into closed-loop systems as marketers look beyond search engines and social media in preparation for a cookie-less […]


Customer Experience, Loyalty Programs

How Kroger Strengthened Customer Loyalty by Sharing its ‘Passion’ for Sustainability

April 7, 2022

Via: Retail TouchPoints

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. […]


E-commerce, Retail Types

Productsup Raises $70M to Help Online Sellers Manage Their Omnichannel Presence

April 6, 2022

Via: Retail TouchPoints

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. As the number of available online selling channels increases, maintaining consistent product […]


E-payment & Data Security, Tech

Global Payments Provider Secures $30 Million in New Funding

March 22, 2022

Via: Retail TouchPoints

Reach, a combined payments, tax and fraud platform designed to improve handling of cross-border commerce transactions, has received $30 million in its latest funding round. The solution provider will use the funding to scale up its development teams with a […]


Retail Types, Stores

Target to Spend $5B to Enhance Operations in 2022, Plans 250 More Ulta Beauty Shop-in-Shops

March 3, 2022

Via: Retail TouchPoints

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. The […]


News & Trends

Online Marketplace Solution Marketplacer to Fuel U.S. Expansion with $38M in New Funding

December 7, 2021

Via: Retail TouchPoints

Australia-based tech platform Marketplacer, which helps brands, retailers and other businesses create their own online marketplaces, has received $38 million in fresh funding to build out its product suite, grow its partner program and continue its expansion in the U.S. […]


Others, Tech

4 Digital Experience Strategies Retailers Should Consider for 2022

November 8, 2021

Via: Retail TouchPoints

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. More is better — more data, more insights, happier shoppers. But more can also feel like ‘too much’ if you don’t know where to start. […]


Suppliers

Amid Supply Chain Woes, One Area of Retail Has a Product Glut — Resale

October 28, 2021

Via: Retail TouchPoints

While most retailers are struggling to deal with product delays and shortages this holiday season, one retail sector has a seemingly unlimited supply of goods – resale. New research from recommerce platform Mercari found that American households are currently sitting […]


E-commerce, Retail Types

Shoppers Are Flocking to a New Digital ‘Hood. What Does This Mean for Retail?

July 20, 2021

Via: Retail TouchPoints

During the pandemic, much like our working lives and our socializing, retail had to migrate solely online — and with this seismic shift, shopper expectations have skyrocketed. A smooth transaction and quick delivery is no longer a perk for customers […]


E-commerce, Retail Types

Why Google’s Recent Shopping Blitz is as Much About Advertising as Ecommerce Expansion

June 4, 2021

Via: Retail TouchPoints

Google has indisputably cornered the market on search, and now the tech giant is setting its sights further afield as it looks to become a place where shoppers not only find products but also buy them. Google’s efforts thus far […]


E-commerce, Retail Types

Top 10 U.S. Ecommerce Retailers: Amazon’s Projected $367B in Online Sales Totals More than Next Nine Combined

April 22, 2021

Via: Retail TouchPoints

It will come as no surprise that when looking at the top players in U.S. ecommerce, Amazon leads the pack. What might be surprising is exactly how much of a lead the digital behemoth has. Amazon is expected to make […]