November 15, 2023
Via: Retail TouchPointsFor many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]
November 13, 2023
Via: Retail TouchPointsAugust’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]
October 3, 2023
Via: Retail TouchPointsAs it marks its 28th year in business, Ebay finds itself in a vastly different world than the one where it started. Back in 1995, “online marketplaces” weren’t a thing, Amazon was still just a bookseller, Google didn’t even exist […]
September 11, 2023
Via: Retail TouchPointsSellers on any online marketplace know that the key to success is a well-constructed product detail page (PDP). But putting together a good PDP can be time-consuming, which is why many marketplaces are now rolling out AI-powered tools to help […]
Customer Engagement, Customer Experience
March 27, 2023
Via: Retail TouchPointsLevis Strauss & Co. (LS&Co.) is partnering with digital fashion studio Lalaland.ai to test AI-generated models to supplement human models, beginning later this year. Founded in Amsterdam in 2019, Lalaland.ai uses advanced AI to create hyper-realistic models of every body […]
November 8, 2022
Via: Retail TouchPointsOverstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. The partnership will give both Overstock and UPS the “opportunity to better understand […]
September 12, 2022
Via: Retail TouchPointsJCPenney is doubling down on its inclusivity efforts in the beauty space through a new partnership with Revieve, offering a collection of AR- and AI-powered beauty and skincare experiences. The new digital experiences have launched a little over a year […]
June 7, 2022
Via: Retail TouchPointsnfinite, a SaaS platform that that enables 3D-based ecommerce merchandising, has raised $100 million in Series B funding, led by global software investor Insight Partners with participation from existing investor USVP (U.S. Venture Partners). As marketing teams explore the future […]
June 6, 2022
Via: Retail TouchPointsThe profit margin at grocery has always been razor-thin, and now, with online grocery growing in popularity, retailers must add the costs of picking individual orders and doorstep delivery to their already tight balance sheets. As grocers around the world […]
May 20, 2022
Via: Retail TouchPointsUlta Beauty is the latest retailer to launch a retail media network, aiming to tap into the growing pool of ad dollars flowing into closed-loop systems as marketers look beyond search engines and social media in preparation for a cookie-less […]
Customer Experience, Loyalty Programs
April 7, 2022
Via: Retail TouchPointsMany factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. […]
April 6, 2022
Via: Retail TouchPointsChannel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. As the number of available online selling channels increases, maintaining consistent product […]
E-payment & Data Security, Tech
March 22, 2022
Via: Retail TouchPointsReach, a combined payments, tax and fraud platform designed to improve handling of cross-border commerce transactions, has received $30 million in its latest funding round. The solution provider will use the funding to scale up its development teams with a […]
March 3, 2022
Via: Retail TouchPointsTarget has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. The […]
December 7, 2021
Via: Retail TouchPointsAustralia-based tech platform Marketplacer, which helps brands, retailers and other businesses create their own online marketplaces, has received $38 million in fresh funding to build out its product suite, grow its partner program and continue its expansion in the U.S. […]
November 8, 2021
Via: Retail TouchPointsCreating impactful digital experiences that delight customers can be daunting, even for the largest brands. More is better — more data, more insights, happier shoppers. But more can also feel like ‘too much’ if you don’t know where to start. […]
October 28, 2021
Via: Retail TouchPointsWhile most retailers are struggling to deal with product delays and shortages this holiday season, one retail sector has a seemingly unlimited supply of goods – resale. New research from recommerce platform Mercari found that American households are currently sitting […]
July 20, 2021
Via: Retail TouchPointsDuring the pandemic, much like our working lives and our socializing, retail had to migrate solely online — and with this seismic shift, shopper expectations have skyrocketed. A smooth transaction and quick delivery is no longer a perk for customers […]
June 4, 2021
Via: Retail TouchPointsGoogle has indisputably cornered the market on search, and now the tech giant is setting its sights further afield as it looks to become a place where shoppers not only find products but also buy them. Google’s efforts thus far […]
April 22, 2021
Via: Retail TouchPointsIt will come as no surprise that when looking at the top players in U.S. ecommerce, Amazon leads the pack. What might be surprising is exactly how much of a lead the digital behemoth has. Amazon is expected to make […]