Customer Engagement, Customer Experience
November 21, 2023
Via: Retail TouchPointsThe winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]
November 21, 2023
Via: Retail TouchPointsWalmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched […]
November 15, 2023
Via: Retail TouchPointsFor many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]
November 13, 2023
Via: Retail TouchPointsAugust’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]
E-payment & Data Security, Tech
November 9, 2023
Via: Retail TouchPointsThe holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. According to the IBM Cost of a Data Breach report, the global average cost […]
November 6, 2023
Via: Retail TouchPointsMalls have been gathering places for moviegoers, mall walkers and of course shoppers for decades. As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. The pandemic did change shopper behavior, with […]
E-payment & Data Security, Tech
October 30, 2023
Via: Retail TouchPointsAs we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is […]
Customer Engagement, Customer Experience
October 25, 2023
Via: Retail TouchPointsParasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The influencer field has capitalized on this phenomenon for decades and often draws major celebrities like the Kardashians and […]
October 23, 2023
Via: RetailWireLivestream shopping, a captivating and innovative retail experience, is being touted by many as the future of digital commerce. Being live means it’s unedited, and this often adds more momentum and energy to the experience. Shoppers can interact and feel […]
October 11, 2023
Via: Retail TouchPointsSaks Fifth Avenue has partnered with LVMH Group’s Christian Dior to create Dior’s Carousel of Dreams at Saks, a holiday program that includes a Dior Pop-Up on Saks.com selling exclusive Dior merchandise. The online store, which will be open Nov. […]
October 3, 2023
Via: Retail TouchPointsAs it marks its 28th year in business, Ebay finds itself in a vastly different world than the one where it started. Back in 1995, “online marketplaces” weren’t a thing, Amazon was still just a bookseller, Google didn’t even exist […]
September 21, 2023
Via: Retail TouchPointsIn today’s digital age almost all of us have experienced the thrill of clicking “add to cart” and the subsequent anticipation of our purchases arriving. Yet many of us may not reflect on the multitude of interactions and emotions that […]
September 12, 2023
Via: Retail TouchPointsIt might have been the worst-kept secret in retail, but after months of unconfirmed reports, behind-the-scenes testing and tales from the front lines, TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. While the ecommerce functionality has […]
September 11, 2023
Via: Retail TouchPointsSellers on any online marketplace know that the key to success is a well-constructed product detail page (PDP). But putting together a good PDP can be time-consuming, which is why many marketplaces are now rolling out AI-powered tools to help […]
Customer Experience, Point of Purchase
August 17, 2023
Via: Retail TouchPointsGucci will bring its fashion authority and 102-year legacy of Italian craftsmanship to JD.com, creating a digital flagship store on the Chinese ecommerce platform. The online store will include a full range of Gucci brand services, including access to Gucci’s […]
August 16, 2023
Via: Retail TouchPoints7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. “The heart of our digital connection with the customer […]
August 10, 2023
Via: Retail TouchPointsInsider Intelligence predicts that mobile commerce sales will account for 43.4% of total U.S. retail ecommerce sales — and 6.5% of all U.S. retail sales — in 2023. Although standard m-commerce sites offer ease and convenience, more consumers are spending […]
August 4, 2023
Via: Retail TouchPointsAmazon’s financial results for Q2 2023, which ended June 30, reveal that its investments in product expansion, fulfillment capabilities and new ad offerings have helped it beat initial projections. Revenue increased 11% year over year, reaching $134.4 billion, up from […]
Customer Engagement, Customer Experience
July 21, 2023
Via: Retail TouchPointsSince its launch on July 5, Threads has taken the media world by storm. To say the reviews have been mixed would be an understatement: some have called it a “Twitter killer” while others have called it a mere copy-cat. […]
Customer Engagement, Customer Experience
July 3, 2023
Via: Retail TouchPointsAs consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our […]