April 19, 2023
Via: Retail TouchPointsAlthough the convenience industry has experienced an accelerated phase of consolidation globally, many U.S. retailers have been immune to that trend. Thanks to a reliance on historically high fuel margins, these retailers have been able to survive on the status […]
March 24, 2023
Via: Retail TouchPointsMedia networks are retailers’ hottest new accessory; in fact, the sheer number of retailers that have developed retail media networks (RMNs) in the last two years is impressive, almost to the point of being overwhelming. The list, which changes nearly […]
March 23, 2023
Via: Retail TouchPointsFor 20-odd years, third-party cookies have reigned supreme in the advertising world as digital ads rocketed to a market worth hundreds of billions of dollars. Retailers and brands wholeheartedly subscribed to conversion measures they didn’t control, but it’s always been […]
E-payment & Data Security, Tech
January 31, 2023
Via: ChargedJust 16% of UK consumers feel completely confident in managing their data privacy and security online according to a new report from smart home security company Ring. The research reveals that 24% of UK adults had their email hacked, password […]
December 13, 2022
Via: Retail TouchPointsHormel Foods has partnered with open-data retail platform Crisp to expand its data capabilities. Hormel plans to use the platform to share and leverage historical and real-time data insights from retailers in Google Cloud in order to help the brand […]
Customer Experience, Loyalty Programs
August 3, 2022
Via: Retail TouchPointsInflation reached 9.1% in June 2022, according to the U.S. Bureau of Labor Statistics Consumer Price Index (CPI), which is the highest rate in nearly 41 years. High inflation is weighing on shoppers’ budgets, with 62% expecting their living costs […]
August 1, 2022
Via: Retail DiveConsumers’ views of in-store shopping have shifted profoundly over the past few years. While shoppers seeing these changes may consider them a byproduct of COVID-19, that perception is not entirely accurate. Although the health and safety concerns that came with […]
July 29, 2022
Via: Retail TouchPointsIt’s summer, and that means ecommerce businesses are once again gearing up for the peak selling periods of back-to-school and the holidays. As in years past, they are making sure their infrastructure is ready to cater to temporary spikes in […]
Customer Experience, Loyalty Programs
July 25, 2022
Via: RIS NewsIn launching its first consumer loyalty program, General Mills will not only build up its first-party data library, but the company also sees a path for it to mutually benefit its storied Box Tops for Education program. General Mills is […]
July 5, 2022
Via: Payments DiveIt’s no secret that e-commerce is booming globally. In 2021, the industry hit about $4.9 trillion USD in worldwide sales as a result of the pandemic, and they’re predicted to reach $7.4 trillion USD by 2025. However, like with any […]
April 14, 2022
Via: SCMR EditorialDespite ongoing high inflation United States March retail sales saw gains, according to data issued today by the United States Department of Commerce and the National Retail Federation (NRF). Commerce reported that March retail sales—at $665.7 billion—rose 0.5% compared to […]
March 2, 2022
Via: RIS NewsThe world has been turned around since 2020, and many of us have firmly adopted the convenience of shopping from the comfort of the couch. But even if we’re doing more online, we haven’t entirely forgotten what we expect from […]
February 14, 2022
Via: Retail TouchPointsThese past years have seen an unprecedented number of retail store closures as retailers face mounting pressure from online competition, changing weather patterns, crazy supply chain disruptions, global frictions on trade, and now the uncertainty of long-lasting COVID-related shopping behaviors, […]
December 21, 2021
Via: ChargedMarks & Spencer has strengthened its Digital & Data team by appointing Krista Nordlund to the newly-created chief digital product officer role. Nordlund will be responsible for driving further improvements to M&S’ digital customer experience for all digital touchpoints across […]
Customer Engagement, Customer Experience, News & Trends
December 20, 2021
Via: Retail TouchPointsConsumer habits changed drastically last year as people went online to shop. According to McKinsey, 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows […]
December 10, 2021
Via: ChargedAmazon is shutting down Alexa Internet, its internet tracking service that is unconnected to the ubiquitous voice assistant. The service tracks the popularity of different websites by monitoring traffic as users navigate the sites. The site extrapolates this data through […]
November 29, 2021
Via: Retail DiveAfter ad spending in e-commerce channels grew almost 50% in 2020, advertisers will increase those allocations by another 27.8% this year, according to eMarketer. Changes in consumer behavior have led brands to spend one in eight digital ad dollars on […]
Customer Experience, Loyalty Programs
September 22, 2021
Via: Retail TouchPointsThe pandemic has introduced more than 22 million U.S. consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). CPG consumers are becoming accustomed to shopping for products based on common […]
September 24, 2018
Via: Retail DiveDeloitte Digital reaches a range of conclusions from all its number crunching, but ultimately it comes down to this: retailers and brands interpreting a wide breadth of data are faring better than those that continue to see separate channels, in […]
Customer Engagement, Customer Experience, Others, Tech
July 26, 2017
Via: Retail MindedIndependent retailers face some big challenges in 2017, but also enjoy some unprecedented opportunities, reports Independent Retailer contributor and Sumner Communications managing editor Meaghan Brophy. The biggest challenge is staying profitable in the face of online competition, labor skills gaps, higher […]