Tag: customers

July 27, 2023

In explaining the human mind, neuroscientist Antonio Damasio shared, “We are not thinking machines that feel; rather, we are feeling machines that think.” Not only are we feeling, but Damasio’s study also revealed that every decision we make is grounded […]

April 17, 2023

When retail employees go “above and beyond,” which often involves deviating from organizational rules, it has been shown to enhance customer loyalty for the store. New university research shows it can also lift engagement for the infracting employee. “Customers clearly […]

December 22, 2022

Inflation remains one of the most important issues facing the US economy at the moment. According to Statista, US prices rose 8.2 percent in September, compared to the corresponding month in 2021. The monthly inflation rate for American goods and […]

September 22, 2022

I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for its upscale shopping, dining and hotels. One of my friends was getting married in a couple of […]

August 5, 2022

Ever see people walk into your store, look at a few things and walk right back out without purchasing? Every time someone does that, you’re losing out on profit. The good news is that you can fix this by working […]

July 6, 2022

Over the last two years, the term supply chain management has gone from one primarily recognized by those within certain jobs to one frequently appearing in news stories. Supply chain disruptions are still regularly discussed by media outlets, and they […]

June 8, 2022

Tempe, AZ, is putting the finishing touches on a planned car-free community built to let its 1,000 inhabitants live — and shop — without owning cars. The 17-acre community, called Culdesac, will open later this year, according to ABC 15. […]

April 15, 2022

The COVID-19 pandemic exacerbated the many issues affecting brick-and-mortar stores: retailers large and small closed a record-breaking 12,200 stores in the U.S. in 2020. But not everybody lost. The clear winners in retail were organizations that had invested in new […]

January 20, 2022

Deliveroo has published its Q4 trading update, revealing that customers placed an average of 3.4 orders per month throughout the last three months of 2021. These figures are a hike from the pre-lockdown figures of three orders per month placed […]

January 6, 2022

Which? has called for stricter safeguards surrounding buy now, pay later (BNPL) and the potential risks. The consumer group wants to stop shoppers from choosing BNPL payment solutions without knowing the risks that come with it. A study conducted by […]

December 6, 2021

The future of retail came quicker than anticipated, and the global pandemic put retailers in survival mode. In just the last two years, the shift toward digital transformation has radically accelerated — and the pace is not slowing down any […]

November 30, 2021

Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. Commercial email open and click rates are on the […]

November 2, 2021

With only two months left of 2021, retailers should already be looking ahead to the new year for the newest trends, technology, marketing tactics, products, and solutions for improving their business. Independent Retailer has rounded up some of the most […]

November 2, 2021

Perhaps you’ve heard of the experience economy. It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number […]

October 22, 2021

As the world continues to be affected by the pandemic and more people are being vaccinated, lockdowns are being eased. As a result, many are seeing customers return a little closer to the “old normal.” However, retailers must make the […]

October 20, 2021

Renovating your retail store can be both exciting and rewarding. Your store’s exterior and interior design are a crucial part of your overall brand experience. While remodeling your store can be a big investment, the difference it makes for both […]

October 19, 2021

In an Amazon-driven market, how can specialist retailers get closer to their customers? They have something that the growing mass of online conglomerates just cannot offer — their domain expertise. In many cases a customer needs more than just picking […]

October 11, 2021

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let Intouch Insight be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report. […]

September 24, 2021

Whether you’re a first time business owner or seasoned entrepreneur, your new clothing store will benefit from having a formal business plan. A business plan is a document that outlines its intended purpose and goals, and helps serve as a […]

September 1, 2021

The purpose of a retailer is changing. The core function may still be to sell products, but there are entire worlds being built up around consumers now that have — at least on the surface — little to do with […]