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Tag: customers


Customer Engagement, Customer Experience

Why you need customer advocates – and how to make advocacy work

August 26, 2019

Via: Customer Experience News & Trends

You’re great at promoting your products or services. But someone is better. Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it. You just might need to help them get […]


Customer Engagement, Customer Experience, E-commerce, Retail Types

eCommerce Conversion Optimization: How to Turn Site Visitors Into Customers

August 20, 2019

Via: Lightspeed POS

Getting traffic to your website is the first step in owning an eCommerce business. What you really need is to convert those visitors into customers. While that sounds straightforward, it can also be challenging. From the sheer number of competitors […]


Retail Trends

How small businesses can keep up with high retail demand

May 7, 2019

Via: Retail Dive

In today’s world of instant consumer gratification, keeping up with demand can be tougher than ever before for a small business. Two-day shipping, Apple Pay and highly localized demand are the norm. Consumers have more options than ever and are […]


Customer Engagement, Customer Experience

How to BLAST Away Customer Complaints

December 26, 2018

Via: Independent Retailer

The holiday season is a stressful time for everyone, including shoppers and employees. It’s inevitable that every retailer will have an upset customer at some point during the holiday season. No matter what the cause of the complaint, it’s essential […]


Retail Types, Stores

Walmart easing marketplace returns

August 10, 2018

Via: Retail Dive

While Walmart doesn’t break out online sales between its marketplace and its own distribution, there’s plenty of evidence that its marketplace, founded in 2009, has been picking up steam of late, according to research from eMarketer. Although Walmart’s marketplace, like […]


Customer Engagement, Customer Experience

6 Trends to Win Customers

May 15, 2018

Via: Independent Retailer

A customer’s path to purchase often begins online but ends in-store. In fact, a Forbes Insight report found that 82% of shoppers conduct research online before completing a purchase in-store. Independent retailers know that an online presence is important. According […]


Customer Engagement, Customer Experience, In-Store Media, Tech

Why is Lowe’s struggling to turn shoppers into customers?

March 22, 2018

Via: Retail Dive

It’s safe to say that home improvement is having a moment. Companies like The Home Depot and Lowe’s are riding a wave thanks to a healthy housing market and the do-it-yourself trend. And traffic to these stores is booming. Over […]


Customer Engagement, Customer Experience, Retail Trends

Customer experience and loyalty will drive retail financing in 2018

March 6, 2018

Via: Retail Dive

Innovative, customer-focused retailers are always searching for ways to better serve shoppers and increase sales. They know that it’s not just about what they sell but largely how they make it available and affordable to their customers. While many retailers […]


Retail Trends

Amazon, Publix top customer satisfaction ratings

February 27, 2018

Via: FierceRetail

It seems satisfaction is up in some divisions of retail and down in others. According to the annual American Customer Satisfaction Index (ACSI), supermarkets and health and personal care stores have gained points, for a score of 79, and department, […]


Customer Engagement, Customer Experience

10 ways to get customers coming back

February 23, 2018

Via: Lightspeed POS

Remember the good old days when customers walked into your store, selected an item off the shelf, and that’s was it. Thanks to the internet, technology, and social media, those days are long gone, and they aren’t coming back. Operating […]