Tag: customer relationships

September 5, 2023

Post-purchase experience. An often forgotten part of the shopping journey and ripe for building loyalty and customer lifetime value. Why do retailers frequently leave this critical phase out? It’s easy to skip over. The customer has already paid for their […]

June 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. We celebrate relationships throughout the year — birthdays, anniversaries, new babies, graduations, weddings, bar […]

June 22, 2022

Global supply chains have been severely disrupted by challenges related to the COVID-19 pandemic—including delays and port congestion—and as the global healthcare crisis started to wane, new issues (like Russia’s invasion of Ukraine) increased the pressure on retailers around the […]

March 29, 2022

Managing customer personalization and developing a strong connection is key for retailer growth in 2022. Wine Access, a leading direct-to-consumer online wine retailer, saw a sharp increase in demand and achieved double digit growth in 2020 when many businesses were […]

February 14, 2020

What’s worse than losing customers? Not knowing why they left. If only you knew there were problems earlier – or knew exactly when they stopped doing business with your company – you could probably reverse course. Right the wrong. Make […]

April 25, 2019

Spring has finally sprung. While a move towards warmer weather and thoughts of summer holidays benefits many a brand, there are also bigger retail trends in play this season. These aren’t born overnight; sometimes one trend sparks another or naturally […]