Tag: customer experiences

September 29, 2023

Personalization is no longer a perk for shoppers – it’s an expectation. Along with this expectation comes the assumption from shoppers that retailers and brands hold a lot of their data. While some are still squeamish about this fact, studies […]

February 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Whether it’s retail bank branches that look more like cafés, Main Street wealth management and insurance agency […]

January 11, 2023

Non-fungible tokens (NFTs) are providing more value and utility than as simple collectibles, and the retail industry is taking notice. Retailers are using NFTs and gamification to reach digital natives, build a loyal customer base, and impact the customer experience […]

November 16, 2022

This year, Drizly continued their annual Top Shelf Retailer Awards program to celebrate 100 retailers and brands who go above and beyond in 10 unique categories to create moment-making customer experiences. Award winners are based on customer store ratings, reviews, […]

May 31, 2022

Every single business out there had to make changes to their model when the pandemic striked. Whether it was putting more focus into their ecommerce websites, offering different contactless payment and delivery options, or increasing their presence on social media, […]

February 24, 2020

Competition in the retail industry is stiff. As technology advances and consumer expectations skyrocket, retailers can no longer solely rely on products as their main competitive differentiator. They are now pressured to also deliver exceptional customer experiences, with little margin […]

December 24, 2019

New year, new business plans, new customers, new products… new you! A brand new year brings on so many exciting changes that can have a big impact on your business, and Independent Retailer is here to make sure those changes […]

April 16, 2019

Even though it’s been proven that more customers prefer to shop in store than online, it can still be a dizzying process trying to market to them and keep them loyal. You might even stop trying to bring old customers […]

October 15, 2018

You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better. A full 55% of customers in an Empathica Inc. study said they […]

May 2, 2018

In buying Story, Macy’s isn’t just buying an interesting retail concept — it’s also acquiring an executive who can help propel its store experience initiatives, similarly to how Walmart bought an e-commerce innovator in Marc Lore through its acquisition of […]

April 6, 2016

Retailers estimate they could earn an extra 10% in revenue — which translates into $100 million annually for a $1 billon company — by offering customers and employees a highly individualized experience. That’s one of the key retail takeaways of […]