Customer Engagement, Customer Experience
July 14, 2022
Via: Independent RetailerMany small business owners automatically view customer complaints as a negative impact, but that is a misguided assumption. When something bothers consumers so much that they contact the business letting them know they are not happy, such situations can create […]
Customer Engagement, Customer Experience
December 26, 2018
Via: Independent RetailerThe holiday season is a stressful time for everyone, including shoppers and employees. It’s inevitable that every retailer will have an upset customer at some point during the holiday season. No matter what the cause of the complaint, it’s essential […]
April 27, 2017
Via: Shopify BlogNo one wants to hear bad news. Especially if it’s a customer complaint. But what if you could stop customer complaints before they happen? No, we’re not suggesting you break out the Ouija board and crystal ball just yet. All […]
November 21, 2023
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