Customer Engagement, Customer Experience
March 14, 2023
Via: Retail TouchPointsReturns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. […]
December 13, 2022
Via: Retail TouchPointsHormel Foods has partnered with open-data retail platform Crisp to expand its data capabilities. Hormel plans to use the platform to share and leverage historical and real-time data insights from retailers in Google Cloud in order to help the brand […]
Customer Engagement, Customer Experience
April 1, 2022
Via: ChargedConsumers are being unintentionally ignored by businesses via social media or messaging apps, according to a new report from Sinch. The research reveals that 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile […]
Customer Engagement, Customer Experience
July 13, 2020
Via: Lightspeed POSEmails are a powerful tool for communication that have a high potential ROI. According to data from McKinsey & Company, emails are 40 times more effective for acquiring customers than Facebook and Twitter, with an average ROI of $38 for […]
Customer Engagement, Customer Experience
July 17, 2019
Via: Retail DiveChatbot integration may have gotten off to a bumpy start, but the Drift and SurveyMonkey Audience report indicates that younger consumers may be more willing to engage with the technology. Per the report, 35% of consumers ages 18 to 24 […]
November 30, 2023
November 28, 2023
November 21, 2023
November 16, 2023
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