Tag: Commoditized Marketplace

Customer Engagement, Customer Experience

The New Digital Dilemma: How to Elevate Customer Relationships in an Increasingly Commoditized Marketplace

February 14, 2023

Via: Retail TouchPoints

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Whether it’s retail bank branches that look more like cafés, Main Street wealth management and insurance agency […]