Tag: changes

Customer Engagement, Customer Experience

This Framework Will Change How You Provide Customer Service

February 15, 2018

Via: Shopify Blog

Customer service is one of the toughest business functions to scale. When you have more customers asking more questions, increasing the number of hands on deck isn’t just a viable solution, it’s often the only one available. But scaling support […]

Retail Types, Stores

Why Verizon Had To Rethink Its Unlimited Strategy

August 29, 2017

Via: Forbes Markets

Last week, Verizon made some changes to its popular unlimited plan, dividing it into three different offerings called Go Unlimited ($75 for the first line), Beyond Unlimited ($85), and Business Unlimited. Unlike the reasonably straightforward $80 plan launched earlier this […]