February 23, 2023
Via: ChargedSome 67% of B2B buyers want to conduct their online buying via an avatar in the metaverse, demonstrating the appetite for experiences that fuse physical and digital interaction together, according to a new report by Wunderman Thompson. The research also […]
Customer Engagement, Customer Experience
January 25, 2023
Via: RetailWireWalmart last week unveiled a new program, Walmart Business, to serve the needs of small and medium-size businesses (SMBs) and nonprofit organizations. The retailing giant has launched a new website featuring the products that its business customers need at the […]
December 12, 2022
Via: ChargedBigCommerce and Sage have established a partnership to provide merchants with an end-to-end commerce solution, integrating their online storefronts to their back-office. The leading open SaaS platform has teamed up with Sage to help modernise merchants‘ commerce presence. Businesses will […]
September 1, 2022
Via: ChargedAlibaba.com has announced the launch of ‘Super September’, its largest B2B sales event of the year. Super September will connect more than 40 million buyers and 200 thousand suppliers from around the world to help them discover new products, services, […]
Customer Engagement, Customer Experience
August 23, 2022
Via: RetailWireMore than three decades after the software’s arrival in the late eighties, surveys show CRM (customer relationship management) remains a frustration to many users. A survey of 511 sales and marketing professionals from Insightly and Ascend2 taken in April found […]
July 22, 2022
Via: Retail TouchPointsThe digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites, log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last […]
June 13, 2022
Via: SCMR EditorialTransitioning to a direct-to-customer (DTC) business model requires new thinking. Companies need to focus on the creation of happy and loyal customers. But to become a customer-centric business, there are bound to be conflicts with pre-existing sales channels. Instead of […]
E-payment & Data Security, Tech
July 13, 2021
Via: SCMR EditorialMany B2B companies, including those in automotive, electronics, and manufacturing, are at a crossroads with their sales and inventory management processes. Historically, they’ve been reliant on legacy or ERP systems – tools that were designed for predictable, back office business […]
May 6, 2021
Via: Retail DiveIt’s a tough world for an office supply retailer. Competition with big-box generalists and online players, especially Amazon, have taken a toll on both Office Depot and Staples over the years. A physical retail business could complement a B2B unit […]
Customer Engagement, Customer Experience
August 6, 2019
Via: Customer Experience News & TrendsSome companies squander opportunities to build better B2B customer relationships. Here’s where they go wrong, plus five steps to enrich yours. B2B relationships have more potential for loyalty and growth than B2C relationships, which are more transaction-focused. In B2Bs, sales […]
November 27, 2018
Via: James HughesLead generation is one of the top B2B marketing goals. Providing inbound leads to the sales team is an important job, and although the concept seems clear and simple, it’s easier said than done. What makes it challenging is ensuring […]