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Which 2020 returns options will stick?

December 29, 2020

Never before have consumers had so many options for returning unwanted holiday gifts. Some may help retailers handle what’s expected to be a record haul of returns this year.

Among the expanded options being offered:

Extended holiday return windows: A number of retailers extended the period of time allowed to make returns as the pandemic hit, and have again this holiday season in anticipation of shipping delays and ongoing restrictions on in-store occupancy. Apple’s holiday return policy, for instance, allows purchases made online between Nov. 10 and Dec. 25 to be returned through Jan. 8, a major extension of their usual 14-day return policy.

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