Top
image credit: Flickr

UPS expects 26% jump in returns this peak season

November 5, 2019

Category:

Last year, UPS projected returns would peak on Dec. 19. The pre-Christmas peak in 2018 raised eyebrows, Jim Brill, product marketing manager for the UPS Returns Portfolio, told sister publication Supply Chain Dive in January. He confirmed UPS’ prediction was right on target — the carrier received 1.6 million returns on Dec. 19, beating expectations by 0.1 million parcels.

For 2019 peak season, the date of “National Returns Day,” as UPS calls it, may have shifted back to after Christmas Day, but the bulk of the volume is still before the big day. The carrier projects more than one million returns per day from December into early January with the pace nearly doubling in the week up to Christmas. The change demonstrates how ingrained the behavior of returns is in the culture of e-commerce shoppers today.

Read More on Retail Dive