An order management system (OMS) supports all the stages in a company’s sales process — from order creation to delivery. It provides a single, centralized system for managing orders from multiple sales channels, including brick-and-mortar locations, websites, mobile orders (app), kiosks and more. This further simplifies the buying process for customers and enables staff to manage orders, inventory and fulfillment with ease.
While all businesses have an inventory management system in place, not all management systems are created equally. In fact, more than half of retailers are still using pen-and-paper manual processes at some point in their logistics process, leading to order inaccuracies and confusion.
