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2021: The year to rethink the retail logistics

February 9, 2021

Via: Charged
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The pandemic has laid bare the need for logistics systems that are fast, flexible and resilient. As all but the most essential of bricks and mortar retail has largely been shut since March, e-commerce sales have soared.

Brands like Nike, for example, saw a 75% increase in online sales thanks to the pandemic. No one was prepared for this. Even Amazon, with its large and highly advanced logistical setups, was overwhelmed.

For retailers now heavily reliant on e-commerce channels, this is a major worry. Failure to deliver products quickly and efficiently will lead to churn as customers switch to competitors that can deliver the products they want when they want.

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