Walmart wins patent for in-store audio monitoring

Walmart wins patent for in-store audio monitoring

July 16, 2018

Walmart describes a pretty specific potential application for this technology, and it hints at a couple more. But that doesn’t necessarily mean that Walmart will build out a system that monitors in-store audio.

If the company were to go that route, Walmart would have to be careful about defusing potential privacy concerns from both staff and shoppers. Operators of brick-and-mortar stores are aggressively adopting new in-store technologies to redefine and improve the shopping experience. However, something like in-store virtual reality usage could take years to become commonplace, while other technologies, like robotics, face other challenges, namely not upsetting the dynamics of human interaction between store employees and customers.

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