2020 shocked. 2021 reset. 2022, and beyond, will define. Retail’s next frontier promises infinite possibility – but it won’t be for everyone. Moves made today will decide retail’s leaders versus laggards. Which will you be?
According to Verizon’s CEO, Hans Vestberg, “As COVID-19 spread around the world, we leapfrogged five to seven years in the digital revolution” and many studies back his assessment:
- Stores are no longer the default shopping channel, but 72% of consumers still rely on stores as part of their primary buying method. (IBM)
