Online shopping is here to stay, but there’s also a palpable joy people get when shopping at stores. While 2020 incited a massive rise in eCommerce, our Future of Retail report found that an overwhelming 92% of consumers still miss in-store shopping.
The evidence is also clear in the 28% of people who opt to pick up their purchases in-store or curbside rather than having them shipped to their doors. While 49% of shoppers who prefer pickup said they like it because they get their purchases faster, a notable 42% of those same shoppers prefer picking up their items simply because it’s an excuse to get out of the house.
